Crystal Arriaga
Skokie,IL
Summary
Dedicated and results-driven Hotel Manager with 3 years of experience in optimizing administrative operations, leading teams and deliver exceptional guest experience. Proven expertise in implementing strategic initiatives to enhance organizational efficiency and effectiveness within the hotel industry.
Overview
9
9
years of professional experience
Work History
Hotel Assistant Manager
Holiday Inn Express & Suites
03.2021 - Current
- Responsible for renovation projects, directing, planning, coordinating, and safely executing the work with contract documents
- My team and I achieved a 95 % guest satisfaction rating through exceptional customer service
- Ensured all areas of the hotel were inspected daily for compliance to standards
- Oversee all aspects of hotel operations, including guest service, housekeeping, breakfast attendant, and maintenance
- Resolve guest concerns and complaints promptly and professionally, ensuring a positive experience for all guests
Service Business Development
The Autobarn of Evanston
01.2018 - 02.2021
- Work closely with the BDC manager and service advisor to become proficient with overall service
- Answered numerous of inbound calls per day and directed to designated individuals or departments
- Log service and parts transactions on a log sheet
- Scan service department documents using 'Scan123' software
Front Desk Receptionist
Muller Auto Group
06.2017 - 01.2018
- Greeted and assisted customers who entered the showroom
- Provide the customer with the proper change and/or receipts
- Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold
- Provided basic information to callers who had general inquiries
- Prepared sales and serviced gas tickets for the Accounting Department
Front Desk Receptionist
The Autobarn of Evanston
10.2016 - 06.2017
- Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold.
- Provided basic information to callers who had general inquiries.
- Prepared sales and serviced gas tickets for the Accounting Department
Education
High School -
Niles North High School
Skokie, IL06.2016
Skills
- Conflict Resolution
- Guest relations management
- Housekeeping coordination
Timeline
Hotel Assistant Manager
Holiday Inn Express & Suites
03.2021 - Current
Service Business Development
The Autobarn of Evanston
01.2018 - 02.2021
Front Desk Receptionist
Muller Auto Group
06.2017 - 01.2018
Front Desk Receptionist
The Autobarn of Evanston
10.2016 - 06.2017
High School -
Niles North High School
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