Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Arriaga

Skokie,IL

Summary

Detail-oriented patient registration specialist with 9 months of experience in a fast paced healthcare setting. Proficient in patient check-ins, verifying insurance and medical information, and maintaining HIPAA compliance.

Overview

9
9
years of professional experience

Work History

Patient Registration Representative

Endeavor Health
08.2024 - Current
  • Experienced in navigating and utilizing Epic EHR system for patient registration, documentation and scheduling.
  • Confirm insurance eligibility and obtained prior authorizations for inpatient and outpatient services using Availity.
  • Verified patient insurance and benefits using Experian Onesource.
  • Reviewed and explained patient balances, respond to billing questions, and handled payment transactions.

Hotel Assistant Manager

Holiday Inn Express & Suites
03.2021 - 08.2024
  • Responsible for renovation projects, directing, planning, coordinating, and safely executing the work with contract documents.
  • My team and I achieved a 95 % guest satisfaction rating through exceptional customer service.
  • Ensured all areas of the hotel were inspected daily for compliance to standards.
  • Oversee all aspects of hotel operations, including guest service, housekeeping, breakfast attendant, and maintenance.
  • Resolve guest concerns and complaints promptly and professionally, ensuring a positive experience for all guests.

Service Business Development

The Autobarn of Evanston
01.2018 - 02.2021
  • Work closely with the BDC manager and service advisor to become proficient with overall service.
  • Answered numerous of inbound calls per day and directed to designated individuals or departments.
  • Log service and parts transactions on a log sheet.
  • Scan service department documents using 'Scan123' software.

Front Desk Receptionist

Muller Auto Group
06.2017 - 01.2018
  • Greeted and assisted customers who entered the showroom.
  • Provide the customer with the proper change and/or receipts.
  • Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold.
  • Provided basic information to callers who had general inquiries.
  • Prepared sales and serviced gas tickets for the Accounting Department.

Front Desk Receptionist

The Autobarn of Evanston
10.2016 - 06.2017
  • Communicated with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold.
  • Provided basic information to callers who had general inquiries.
  • Prepared sales and serviced gas tickets for the Accounting Department.

Education

High School -

Niles North High School
06.2016

Skills

  • Conflict resolution
  • Fast paced environment
  • Fluent in Spanish and English

Timeline

Patient Registration Representative

Endeavor Health
08.2024 - Current

Hotel Assistant Manager

Holiday Inn Express & Suites
03.2021 - 08.2024

Service Business Development

The Autobarn of Evanston
01.2018 - 02.2021

Front Desk Receptionist

Muller Auto Group
06.2017 - 01.2018

Front Desk Receptionist

The Autobarn of Evanston
10.2016 - 06.2017

High School -

Niles North High School

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Crystal Arriaga