CRYSTAL ARTHO
Guymon,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Financial Aid Coordinator | Academic Records Clerk
Oklahoma Panhandle, State University
09.2021 - Current
- Daily responsibilities include answering phone calls and emails in my personal work email and the financial aid email.
- Help students with their FAFSAs daily.
- FAFSA processing includes looking for rejections, verifications, and professional judgments.
- Responsible for posting campus jobs for students and processing their applications to aid in helping them find a job on campus.
- Process VA benefits, OTAG, and Oklahoma Promise.
- Manage and balance several XCEL spreadsheets for academic, BSN, El Centro, Ambassador, and athletic scholarships.
- Counsel students and parents about financial aid options and program details.
- Communicate with prospective students to illustrate available financial aid opportunities.
- Provide financial aid counseling to current and prospective students.
- Review initial financial aid applications for accuracy and compliance with reporting standards.
- Review financial aid appeals, issuing secondary and final judgments on award packages.
- Process federal financial aid verifications per guidelines.
- Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Lead social media outreach programs, informing prospective students of available financial aid programs.
- Operate computers programmed with accounting software to record, store and analyze information.
- Process applications for students who apply, along with processing other paperwork from the students.
- Handle transcripts for the students when requested, incoming and outgoing, and input academic data when received.
- Transcribe incoming transcripts onto the students’ OPSU transcripts.
Cosmetologist
Mane Attraction Salon
01.2018 - Current
- Schedule clientele and manage time.
- Possess strong verbal and interpersonal communication skills.
- Possess creative skills.
- Proficient at multitasking and sales skills.
- Demonstrate a high level of customer service to increase retention and satisfaction.
- Book appointments, answer phones, greet clients, and handle payments.
- Attend regular trainings and workshops to maintain a cosmetology license and stay current on technique and skills.
- Grow sales with great work ethic, individualized beauty care plans with a positive attitude.
- Maintain client treatment records and design long-term care programs for returning customers.
- Build strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educate clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluate client needs and recommend treatments and strategy to achieve desired results while maintaining hair health.
- Increase revenue through effective customer service and inventory management.
- Train salon staff in traditional and innovative haircutting techniques and salon management.
- Keep work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risks in a shared environment.
Secretary
Edenborough & Edenborough CPA
11.2019 - 05.2020
- Answered phone calls and emails.
- Scheduled appointments for CPAs.
- Posted bank statements, filed, and organized the office.
- Assured loan processors securely received customers’ tax documents and customers upon request.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
COSMETOLOGIST
Shear Perfection
01.2009 - 12.2017
- Scheduled clientele and managed time
- Possessed strong verbal and interpersonal communication skills
- Possessed creative skills
- Proficient at multitasking and sales skills.
- Mane Attraction
- Schedule clientele and manage time
- Possess strong verbal and interpersonal communication skills
- Possess creative skills
- Proficient at multitasking and sales skills.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed new techniques to improve appearance of customer and provide different looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
BBA - Accounting
Oklahoma Panhandle State University
Goodwell, OKAssociate of Science - Accounting
Seward County Community College
Liberal, KS05.2022
Cosmetology Certificate -
Seward County Community College
Liberal, KS05.2009
High School Diploma -
Texhoma ISD
Texhoma, OK05.2005
Skills
- Excellent Verbal and Written Communication
- Excellent Work Ethic
- Attention to Detail
- Quick Learner
- Self-motivation
- Collaboration
- Multitasking
- Organization
- Time Management
- Adaptability
- Financial Advising
- Client Relationships
- Microsoft Office
- 10-Key
- Banner
- QuickBooks
- FAA Access
- FAA COD
- FAA NSLDS
- VA-Once
Social and Voluntary Services
Member of Zeta Psi, a chapter of Beta Sigma Phi for 14 years.
Served on the board of education for a three year term at the Trinity Lutheran Church in Guymon.
Vacation bible school volunteer at Trinity Lutheran Church and Guymon Methodist Church.
Meals on Wheels volunteer.
Timeline
Financial Aid Coordinator | Academic Records Clerk
Oklahoma Panhandle, State University
09.2021 - Current
Secretary
Edenborough & Edenborough CPA
11.2019 - 05.2020
Cosmetologist
Mane Attraction Salon
01.2018 - Current
COSMETOLOGIST
Shear Perfection
01.2009 - 12.2017
BBA - Accounting
Oklahoma Panhandle State University
Associate of Science - Accounting
Seward County Community College
Cosmetology Certificate -
Seward County Community College
High School Diploma -
Texhoma ISD
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