Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Atoche

Nutley,NJ

Summary

Dependable quick learner equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Reliable team member accustomed to taking on new challenging tasks.

Overview

17
17
years of professional experience

Work History

Junior Recruiter

VCNY Home
03.2023 - 12.2023
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Advertised job opportunities on social media platforms and job boards.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness.
  • Coordinated schedules to arrange management interviews with applicants.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Recruiter

PeopleScout
06.2022 - 02.2023
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Assistant Appetizing Manager

Inserra Supermarkets Inc
04.2017 - 06.2020
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Taught new employee's important procedures such as wearing cut gloves at all times and how to keep department ready for Steritec quarterly inspection.
  • Worked with managers to address problems such as customer complaints and any inventory and delivery issues.
  • Kept inventory levels optimized and supplies organized for forecasted demands.
  • Managed communications between team members, customers and vendors to keep operations efficient and successful.
  • Ordered, organized, and rotated supplies and stock.
  • Updated and checked daily inventory and deliveries against bills.
  • Well experienced with handheld call Telzon.
  • Assisted with training of new hires.
  • Coordinated catering.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Motivated, trained and disciplined employees to maximize performance.

Underwriting Specialist III

Grow Financial Federal Union
12.2006 - 02.2016
  • Underwrite consumer loans (vehicle, credit card and personnel loans).
  • Reviewed customer applications and credit report to base decision for approval, denial, and counteroffer per Credit Union Guidelines.
  • Spoke with customers and dealerships daily.
  • Satisfied customers by delivering speedy and expert service for all Auto, Credit Card and Personnel loan needs.
  • Gained expert knowledge of Consumer operations, market conditions, and trends.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.
  • Satisfied customers every day with fast, friendly, and knowledgeable support for Consumer Loan needs.
  • Supported Lending operations by completing assignments with strong focus on quality and performance.
  • Met targets consistently by working hard and with strong attention to detail.
  • Consulted with customers to understand desires and suggest best products to meet needs.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Evaluated debt ratio, loan-to-value ratios, credit scores and various other factors when making underwriting decisions.
  • Followed through with borrowers, loan processors, loan originators and managed all phases of underwriting process.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Office Assistant

Grow Credit Financial Federal Credit Union
12.2006 - 02.2016
  • Prepared meeting agendas, transcribed minutes, and circulated plans to staff members.
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel.
  • Managed office calendars and made other arrangements for meetings, travel, and special events.
  • Ensured that office equipment was well-maintained by scheduling serving and repairs with vendors.
  • Supported team and customer meetings by organizing documentation and presentation necessary for smooth conferences.
  • Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.
  • Organized, ordered and restocked office supplies to keep staff efficient and productive.
  • Performed all office clerical activities, including writing emails and letters, providing support to upper-level management, tracking bills and financial documents, managing schedules and travel calendars.
  • Scheduled agendas, travel arrangements, and appointments for senior management.
  • Answered calls and resolved problems by researching or investigating issue and providing solutions.
  • Created meeting agenda for board meetings, attended meetings, took minutes, and managed required follow-up.
  • Assisted management with administrative tasks, including word processing, scanning, and copying.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.

Sr Quality Control Specialist

Grow Financial Federal Credit Union
12.2006 - 02.2016
  • Reviewed all consumer applications for proper signatures, interest rates and etc per Credit Union guidelines.
  • Issued corrective actions and kept on top of them daily.
  • Assisted with managing Quality Control department alongside department manager and assistant manager.
  • Planned and organized weekly meetings with other departments to assist with getting all corrective actions completed in timely manner.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Received and routed incoming mail, packages, and deliveries.
  • Reviewed incoming orders and assigned work to quality control specialists to maintain demanding schedule.
  • Determined team targets and implemented plans to achieve goals at individual and group level.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Worked with managers to address problems such as past due 30, 60, and 90 days past due corrective actions.
  • Developed and communicated standard operating procedures to team of 5-8.

Title Clerk III

Grow Financial Federal Credit Union
  • Received and processed paperwork for titles, new license plates and renewals.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Spoke to customers, dealerships and DMV on daily basis in regard to vehicle titles.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Commuted to DMV to complete vehicle title applications for customers.
  • Contacted different states Motor Vehicle Department to determine status of pending titles.
  • Met targets consistently by working hard and with strong attention to detail.
  • Determined team targets and implemented plans to achieve goals at individual and group level.
  • Received and routed incoming mail, packages, and deliveries
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Education

High School Diploma -

Stratford Career Institute
06.2004

Skills

  • Self-motivated professional
  • Customer Service
  • Inbound and Outbound calling
  • Conflict resolution
  • Good listening skills
  • Responsible
  • Multitasking abilities
  • Leadership
  • Computer proficiency
  • Flexible & Adaptable

Timeline

Junior Recruiter

VCNY Home
03.2023 - 12.2023

Recruiter

PeopleScout
06.2022 - 02.2023

Assistant Appetizing Manager

Inserra Supermarkets Inc
04.2017 - 06.2020

Underwriting Specialist III

Grow Financial Federal Union
12.2006 - 02.2016

Office Assistant

Grow Credit Financial Federal Credit Union
12.2006 - 02.2016

Sr Quality Control Specialist

Grow Financial Federal Credit Union
12.2006 - 02.2016

Title Clerk III

Grow Financial Federal Credit Union

High School Diploma -

Stratford Career Institute

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Crystal Atoche