Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Attea

Lockport,NY

Summary

Quality focused Lpn/Outreach Coordinator adapt at providing employees clear guidelines and targeted goals. Looking to retain a Lead role and utilize my leadership skills to motivate staff and Quality team to improve productivity and meet all department objectives.

Overview

22
22
years of professional experience

Work History

LPN/Quality Outreach Coordinator

GLIN
05.2018 - Current


  • Preceptor for New Staff
  • Provide patient education by phone, patient portal and by mailing educational materials to promote optimal health and compliance with Quality health metrics
  • Research patient charts for preventative health services test results and correct document codes as needed
  • Create quality triages/communication and document preventative health quality metrics that are needed or need to be completed by patients
  • Ensure patients with disabilities or those without health insurance have an awareness of how to complete their preventative health screening test
  • Upload patient test results and exclusion criteria onto insurance portals to close insurance company gaps in care
  • Retrieve medical information from HEALTHeLINK, Infoclique, and other sources for upload into the patients’ charts
  • Complete Insurance Appointment Agenda forms and attach all appropriate medical documentation
  • Contact patients to help close gaps in care by offering to schedule patients on the Mammogram bus
  • Encourage patients to complete Colorectal Cancer Screening and facilitate scheduling as necessary
  • Document all patient interaction in appropriate Electronic Medical Record (EMR) in an accurate and timely manner
  • Deliver exemplary customer service in order to provide a positive patient experience across the organization
  • Perform other duties assigned by management

LPN

Lockport VA clinic
01.2014 - 01.2017
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.

LPN

Department of Veterans Affairs
01.2015 - 01.2016
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Comforted and counseled patients and families throughout care process.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.

LPN – TEAM LEADER

Elderwood at Williamsville
01.2012 - 01.2014
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

PCA/LPN – DEMENTIA UNIT

Bristol Village
01.2010 - 01.2012
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

OFFICE MANAGER/BILLING SPECIALIST

Community Mental Health/Family Counseling Center
01.2002 - 01.2011
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Education

LPN Program -

Niagara/Orleans BOCES
12.2011

Home Health Aide Certification
09.2009

Medical Billing Program -

Erie 1 BOCES
06.2002

Skills

  • EMR / EHR
  • Patient Evaluations
  • Clinical Documentation
  • Organized and dependable, successful at managing multiple priorities with a positive attitude Willingness to take on added responsibilities to meet team goals

Timeline

LPN/Quality Outreach Coordinator

GLIN
05.2018 - Current

LPN

Department of Veterans Affairs
01.2015 - 01.2016

LPN

Lockport VA clinic
01.2014 - 01.2017

LPN – TEAM LEADER

Elderwood at Williamsville
01.2012 - 01.2014

PCA/LPN – DEMENTIA UNIT

Bristol Village
01.2010 - 01.2012

OFFICE MANAGER/BILLING SPECIALIST

Community Mental Health/Family Counseling Center
01.2002 - 01.2011

LPN Program -

Niagara/Orleans BOCES

Home Health Aide Certification

Medical Billing Program -

Erie 1 BOCES

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Crystal Attea