Hi, I’m
Crystal Ayala
Universal City,TX
Summary
Over 20 years of experience in quality caregiving and administration in the assisted living care industry. Driven by a strong desire to continue growing in the healthcare field and expanding knowledge and expertise. Advocate for the rights and respect of the elderly, with a particular focus on individuals diagnosed with dementia or Alzheimer's. Open to relocation opportunities and authorized to work in the US for any employer.
Overview
21
years of professional experience
Work History
Adante Assisted Living
Concierge
12.2024 - Current
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Welcomed guests warmly upon arrival.
BeeHive Homes of Crownridge Assisted Living
Resident Care Coordinator
11.2024 - 12.2024
Job overview
- Developed and maintained positive relationships with residents to ensure their needs were met and concerns addressed in a timely manner
- Coordinated interactions to ensure effective resolution of any arising matters.
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes through continuous professional development initiatives
Goodlife Senior Living
Administrator
07.2023 - 10.2024
Job overview
- Directed operations of a facility housing 16 residents requiring senior living and memory care.
- Managed staff recruitment, training, supervision, and performance evaluation.
- Regulatory compliance: Ensuring the facility meets local, state, and federal regulations
- Oversaw administration of medications and overall resident wellness.
- Financial management: Planning the facility's budget, including accounts payable and receivable and contracts with vendors
- Community relations: Engaging with families and the local community
- Marketing: Marketing the facility's services to the wider community
- Policies and procedures: Developing and implementing policies and procedures to maintain a safe and supportive environment
- Contracting: Contracting with and overseeing subcontractors such as food service, maintenance, housekeeping, accounting and billing, medical services, nursing and care staff, and activities director
- Resident admissions and discharges: Responsible for the admission, retention, and discharge of residents and clients
Landmark Desert Gardens
Wellness Assistant
10.2014 - 04.2023
Job overview
- Advanced career from caregiver to administrative role.
- Executed various tasks to ensure top-notch resident care at all times.
- Coordinated refills according to physician prescriptions.
- Facilitated caregiver and aide training in using healthcare management systems.
- Oversaw visits and inspections by state Assisted Living Board
- Facilitated interviews, onboarding process, training and mentorship for new caregivers and medication aides.
- Collaborated with external agencies, including Hospice and Home Health, to secure appropriate care for residents.
- Ensured consistent staff coverage at all times.
- Provided 24/7 on-call support during emergencies.
- Monitored PTO requests, sick days and overtime.
- Provided immediate support and intervention for issues between staff, family, residents.
- Scheduled an average of 20+ resident appointments weekly.
- Ensured timely communication through managing more than 50 daily phone calls and email replies.
- Complied with all state rules and regulations during the pandemic.
- Utilized various training techniques during monthly staff meetings to meet state regulations.
Education
New Mexico Junior CollegeHobbs, NM
Some College from Pre Nursing
01.2004
Skills
- Employee Orientation
- Case Management
- Mentoring
- Senior Care
- Negotiation
- Medication Administration
- Microsoft Excel
- Caregiving
- Interviewing
- Dementia care
- Hospice Care
- Microsoft Word
- Schedule management
- Home Care
- Patient Care
- Vital Signs
- Problem management
- Healthcare administration
- Employee training
- Resident care coordination
- Admissions management
- End-of-life care
- Care planning
- Teamwork
- Time management
- Multitasking Abilities
- Reliability
- Critical thinking
- Medication dispensing
- HIPAA guidelines
- Patient advocacy
- Budget planning
Certification
Texas Assisted Living Administrator
Timeline
Concierge
Adante Assisted Living
12.2024 - Current
Resident Care Coordinator
BeeHive Homes of Crownridge Assisted Living
11.2024 - 12.2024
Administrator
Goodlife Senior Living
07.2023 - 10.2024
Wellness Assistant
Landmark Desert Gardens
10.2014 - 04.2023
New Mexico Junior College
Some College from Pre Nursing
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