Crystal Ayala
Rochester,NY
Summary
Dynamic hospitality professional with extensive experience at The Inn on Broadway, excelling in team leadership and customer service. Proven track record in food preparation and safety standards, enhancing guest satisfaction and operational efficiency. Skilled in training staff and managing inventory, consistently driving performance and fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Line Cook / Prep Cook / Dishwasher / Front Desk
The Inn on Broadway
Rochester, NY
03.2026 - Current
- Support daily hotel operations across kitchen, sanitation, and front-desk functions in a fast-paced hospitality environment.
- Prepare ingredients and menu items while maintaining food quality, presentation, and food-safety standards.
- Execute line-cook responsibilities efficiently during high-volume service while collaborating with kitchen and service teams.
- Provide professional front-desk and guest service, responding to inquiries and supporting a positive guest experience.
- Adapt between multiple operational responsibilities while maintaining professionalism, organization, and attention to detail.
Companion Care Worker
Advocates Inc.
Rochester, NY
04.2025 - 01.2026
- Provided individualized support while promoting client independence, dignity, safety, and quality of life.
- Assisted with daily routines, activities, appointments, and community engagement.
- Build trusting professional relationships through communication, patience, empathy, and active listening.
- Monitored client needs and communicated relevant observations or concerns to appropriate support staff.
- Demonstrated reliability, sound judgment, confidentiality, and professionalism while working independently and as part of a team.
Banquet Prep & Line Cook / Trainer
Dave & Buster's
Rochester, NY
09.2020 - 09.2024
- Executed banquet and line-cook operations in a high-volume environment while maintaining quality, consistency, presentation, and safety standards.
- Trained and onboarded team members on food preparation, kitchen procedures, service standards, and operational expectations.
- Prepared ingredients, menu items, and large-volume banquet orders according to established recipes and specifications.
- Coordinated with kitchen and service teams to ensure timely order execution and efficient event operations.
- Demonstrated leadership, attention to detail, and teamwork while supporting overall kitchen performance.
Night Shift Supervisor
DiPrima Gulf
Rochester, NY
04.2017 - 12.2017
- Supervised night-shift operations, ensuring productivity, customer satisfaction, and company standards.
- Trained and developed employees while fostering accountability, teamwork, and performance.
- Managed inventory, vendor orders, and product placement to control costs and maximize sales.
- Resolved customer concerns professionally while maintaining a positive customer experience.
- Managed cash drops and daily cash-outs, maintaining financial accuracy and accountability.
Assistant Manager
Adam's Mobil
Rochester, NY
04.2016 - 04.2017
- Supported daily operations, employee performance, customer service, inventory, and sales initiatives.
- Assisted with hiring, training, and performance management to maintain an effective team.
- Managed inventory, vendor relationships, product displays, and purchasing to support sales and cost control.
- Reviewed sales and inventory data and prepared reports for upper management and budgeting.
- Maintained accurate records of vendor invoices, sales, requisitions, and business transactions.
Stylist
Hairzoo
Penfield, NY
11.2015 - 03.2016
- Delivered personalized client services while building strong relationships and supporting repeat business.
- Managed appointments, client records, and product recommendations to support customer retention and sales.
- Performed professional hair cutting, styling, coloring, waxing, and other beauty services.
- Maintained high standards for cleanliness, organization, and sanitation.
Sandwich Artist / Customer Service Associate
Subway
Rochester, NY
04.2013 - 09.2014
- Provided customer service, processed orders and transactions, and prepared customized food orders while maintaining quality and safety standards.
Take-Out & Customer Service Associate
Friendly's
Rochester, NY
07.2008 - 03.2010
- Processed and prepared take-out orders accurately and efficiently while providing professional customer service in a fast-paced environment.
Private Nanny
Private Nanny
Rochester, NY
06.2008 - 09.2008
- Provided dependable care while managing daily schedules, activities, meals, and routines with professionalism, patience, and attention to detail.
Education
Healthcare Studies -
Finger Lakes Community College
Canandaigua, NY09.2026
Cosmetology -
Empire Beauty School
Greece, NY07.2015
Liberal Arts -
Monroe Community College
Henrietta, NY09.2008
Skills
- Team Leadership & Staff Development
- Customer Service & Relationship Management
- Retail & Hospitality Operations
- Inventory Management & Cost Control
- Employee Training & Development
- Sales Performance & Revenue Support
- Vendor Relations & Procurement
- Guest & Client Relations
- Cash Handling & Financial Accountability
- Problem Solving & Conflict Resolution
- Food Preparation & Safety Standards
- Communication & Interpersonal Skills
Volunteer Experience
- Lollypop Farm, Volunteer, 01/01/09, 12/31/10, False, Supported an animal welfare organization while demonstrating reliability, teamwork, compassion, and commitment to community service.
- Be My Eyes, Volunteer, 07/01/23, True, Provide remote visual assistance to individuals who are blind or have low vision through clear communication, patience, and problem-solving., Demonstrate empathy, professionalism, and active listening while assisting users with everyday visual tasks.
Timeline
Line Cook / Prep Cook / Dishwasher / Front Desk
The Inn on Broadway
03.2026 - Current
Companion Care Worker
Advocates Inc.
04.2025 - 01.2026
Banquet Prep & Line Cook / Trainer
Dave & Buster's
09.2020 - 09.2024
Night Shift Supervisor
DiPrima Gulf
04.2017 - 12.2017
Assistant Manager
Adam's Mobil
04.2016 - 04.2017
Stylist
Hairzoo
11.2015 - 03.2016
Sandwich Artist / Customer Service Associate
Subway
04.2013 - 09.2014
Take-Out & Customer Service Associate
Friendly's
07.2008 - 03.2010
Private Nanny
Private Nanny
06.2008 - 09.2008
Healthcare Studies -
Finger Lakes Community College
Cosmetology -
Empire Beauty School
Liberal Arts -
Monroe Community College