Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Baca

Odessa,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Insurance Agent

Amax Auto Insurance
10.2022 - 07.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Assistant Store Manager

Cash America
02.2020 - 08.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Secretary

DELCO TRANSPORT
05.2018 - 03.2020
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Civil Engineering

UACH
Chihuahua, MX
05-2015

Skills

  • Customer engagement
  • Licensed insurance professional
  • Integrity in professional conduct
  • Sales negotiation
  • Account management
  • Marketing management
  • Operations management
  • Lead development
  • Marketing strategies
  • Detail-oriented data management

Languages

Spanish
Native or Bilingual

Timeline

Insurance Agent

Amax Auto Insurance
10.2022 - 07.2025

Assistant Store Manager

Cash America
02.2020 - 08.2022

Secretary

DELCO TRANSPORT
05.2018 - 03.2020

Civil Engineering

UACH

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Crystal Baca