Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Baham

Denham Springs,LA

Summary

Adept at financial record-keeping and cash flow management, I significantly enhanced financial accuracy and efficiency at Unum. My expertise is in Microsoft Excel and proactive problem-solving skills streamlined processes, ensuring compliance and timely reporting. I have been recognized for giving exceptional service while adeptly balancing bookkeeping, addressing customer inquiries, and driving improvements in our financial operations.

Overview

15
15
years of professional experience

Work History

Finance Associate

Unum
Baton Rouge, LA
08.2016 - Current
  • Received and posted payments to loan accounts.
  • Assisted with year-end audit processes by providing requested documents to auditors in a timely manner.
  • Provided administrative support to the finance department, including filing, data entry, and document management.
  • Conducted regular bank reconciliations to ensure accuracy of financial records.
  • Reviewed and analyzed financial statements to identify discrepancies and recommend corrective actions.
  • Maintained accurate and up-to-date financial records and documentation for audit purposes.
  • Utilized various software applications such as Microsoft Excel to create spreadsheets for tracking information and preparing reports.
  • Assisted managers with additional duties during employee absences.
  • Assisted in the identification and resolution of financial discrepancies and irregularities.
  • Reconciled bank accounts daily by verifying deposits, withdrawals, and transfers, ensuring accuracy of account balances.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Process and deposit claims refund checks that we receive back from individuals and/or dental and vision companies.
  • Validate checks for Colonial Life that have come through the lockbox.
  • Processed the daily mail that came into the office.

Billing Specialist

Unum
Baton Rouge, LA
04.2013 - 08.2016
  • Investigated incorrect billings and processed refunds as necessary.
  • Processed invoice payments and recorded information in account database.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Processed credit card transactions and checking account transactions through Point-of-Sale terminals or online systems.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Answered customer inquiries regarding billings, payments, account status.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Processed monthly billing at the end of each month.

Customer Service Representative

Unum
Baton Rouge, LA
10.2009 - 04.2013
  • Answer calls regarding life applications and billing questions.
  • Entered applications information into system.
  • Processed approvals and declined applications.
  • Took payments over the phone
  • Processed beneficiary and address changes/updates.

Education

High School Diploma -

Alfred M Barbe
Lake Charles
05-1994

Some College (No Degree) - Basics

McNeese State University
Lake Charles, LA

Skills

  • Financial record keeping
  • Cash flow management
  • General ledger maintenance
  • Microsoft Excel expertise
  • Monthly reporting
  • Bookkeeping
  • Cost accounting

Timeline

Finance Associate

Unum
08.2016 - Current

Billing Specialist

Unum
04.2013 - 08.2016

Customer Service Representative

Unum
10.2009 - 04.2013

High School Diploma -

Alfred M Barbe

Some College (No Degree) - Basics

McNeese State University

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Crystal Baham