Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Bailey

Epping,NH

Summary

Dependable Senior Operations Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Senior Operations Associate / Shift Lead

Vapotherm
Exeter, NH
03.2020 - Current
  • Developed and implemented operational strategies to improve efficiency and reduce costs. standards were met.
  • International training
  • Monitored daily operations activities and identified areas for improvement.
  • Resolved conflicts between various departments by developing effective solutions that promoted collaboration among team members.
  • Organized training sessions for employees in order to provide up-to-date information about operational policies and procedures.
  • Created detailed reports on operations performance and production metrics.
  • Ensured compliance with safety regulations and industry standards across all departments.
  • Assisted with strategic planning initiatives by providing insights into potential areas of improvement.
  • Tracked employee performance metrics and provided coaching when needed in order to promote continuous professional development.
  • Booked travel, lodging and food reservations for company trips.

Waitress

The Holy Grail Pub
Epping , NH
08.2008 - Current
  • Greeted and assisted in seating guests
  • Communicated daily specials to customers.
  • Answered questions about menu items, ingredients, and pricing.
  • Served food and replenished beverages when necessary.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

Food Services

Town of Epping
Epping , NH
06.2017 - 03.2020
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Orthodontic Assistant

Girard T. Nista DDS Orthodontist
Stratham, NH
08.2004 - 08.2007
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Maintained sterilization of instruments according to OSHA standards.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Prepared patients for dental radiographs and photographs.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Cleaned and maintained equipment after each use in accordance with safety protocols.
  • Maintained confidentiality of patient information at all times according to HIPAA regulations.
  • Prepared and polished patients' teeth before having braces installed.

Education

Some College (No Degree) - Ecology

Great Bay Community College
Portsmouth, NH

Some College (No Degree) - Medical Billing

Northern Essex Community College
Haverhill, MA

Some College (No Degree) - Nursing

New Hampshire Community College
Stratham, NH

Skills

  • Meeting Deadlines
  • Hospitality
  • Inventory
  • Time management
  • Flexibility
  • Money management
  • Lean manufacturing
  • Scheduling
  • Communication
  • Attention to detail
  • Multitasking
  • Assembly
  • Diligence
  • Conflict-resolution
  • Organization
  • Collaboration
  • Quality Control
  • Inspection and Testing
  • International training
  • Cost-Reduction Strategies
  • Safety Procedures
  • Equipment Operation
  • Customer Service

Timeline

Senior Operations Associate / Shift Lead

Vapotherm
03.2020 - Current

Food Services

Town of Epping
06.2017 - 03.2020

Waitress

The Holy Grail Pub
08.2008 - Current

Orthodontic Assistant

Girard T. Nista DDS Orthodontist
08.2004 - 08.2007

Some College (No Degree) - Ecology

Great Bay Community College

Some College (No Degree) - Medical Billing

Northern Essex Community College

Some College (No Degree) - Nursing

New Hampshire Community College

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Crystal Bailey