Crystal Bailey
Rock Hill,SC
Summary
Dedicated, diligent and detail-oriented Accountant with over 25 years of supervisory level Accounts Receivable, Accounting, Credit, Collections and Financial Services experience seeking a position to utilize adept business acumen, exceptional knowledge of Accounts Receivables, GAAP accounting and drive to improve organizational efficiency and profitability. Highly skilled and knowledgeable of all GAAP accounting, accounts receivable, and collection procedures due to over 25 years direct experience
Overview
22
22
years of professional experience
Work History
ACCOUNTS RECEIVABLE SUPERVISOR
Baker & Taylor
07.2010 - Current
- Manage team of 5 collectors/AR specialist in professional, courteous manner utilizing adept interpersonal skills to provide motivation and conduct team development resulting in increased employee satisfaction and retention.
- Manage accounts receivable workload by arranging, assigning and overseeing and completion of all work within Collections team.
- Accomplish human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions, while adhering to policies and procedures Monitor and progress of staff\'s efforts by inputting data , creating advanced MS excel spreadsheets, generating production reports to ensure optimal production efforts.
- Regularly provide suggestions, reviews and implementation feedback in and effort to improve processes to increase effectiveness of operations.
- Responsible for meeting accounts receivable and expense management operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolve accounting problems; identifying system limitations and improvements.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports
- Updated aging reports based on daily audits
- Monitored front areas so that questions could be promptly addressed
- Organized meetings for executives and coordinated availability of conference rooms for participants
- Processed incoming payments in accordance with established financial policies
- Hired, managed, developed and trained staff, established and monitored goals.
- Resolved valid or authorized deductions by entering adjusting entries
- Delegated tasks to administrative support staff to organize and improve office efficiency
Collection Specialist Senior
Lance Inc
Charlotte, NC
07.2003 - 06.2007
- Oversee application of daily cash receipts from all sources for dues, ACS Foundation and ACS programs to ensure high levels of accuracy.
- Perform monthly reconciliations and/or review of reconciliations of Balance Sheet accounts.
- Actively examine general ledger balances to ensure balances are supported by sub-ledger transactions and data integrity is sound within financial records.
- Ensure revenue, cash receipts, and orders are properly recorded in general ledger.
- Follow up on any issues.
- Assist in preparing accounts receivable module and general ledger for month-end close of revenue accounts.
- Continual development of process and implementation documentation for all functions in Accounts Receivable area.
- Supervise three Accounts Receivable staff members.
- Oversee monthly distribution of Accounts Receivable and Financial reports.
- Review and advise on collections.
- Managed Ad-Hoc Reporting.
- Work with departments on Accounts Receivable aging and escalate past due items appropriately.
- Oversee issuance of follow-up invoices and collection efforts.
- Work closely with IT department to initiate, oversee, and evaluate Accounts Receivable system changes.
- Lead Accounts Receivable department in financial system conversion from Oracle to Microsoft Dynamic software.
Accounts Receivable Clerk / Customer Service
Waste Managment
Lowell, NC
06.2002 - 01.2003
- Generated invoices upon receipt of billing information and tracked collection progress.
- Improved cash flow by streamlining invoicing process and implementing more efficient payment tracking system.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Monitored accounts to verify compliance with payment terms and schedules.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Education
Business
CPCC
Charlotte, NC09.1997
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.1993
Skills
- Strong Organizational Skills
- General Ledger
- Customer Service
- Effective Time Management
- Financial Reporting
- Strong Communication Skills
- Business Administration
- Journal Entries
- Monthly Balance Sheet
- Monthly Financial Reports
- Problem-solving abilities
- Account Reconciliation
- Project Coordination
- Transaction Processing
- Phone and Email Etiquette
- Report Preparation
- Policy and procedure modification
- Office Management
- Support Services
- Problem-solving aptitude
- Quickbooks
- Multitasking
- Time management abilities
- Team Leadership
- Credit and collections
- Reliability
- Microsoft Office
- Audit Support
- Cash application
- Data Entry
- Billtrust/Invoice Gateway
- Salesforce
- Splash
- Cforia Program
- Getpaid
- Oracle
- AS/400
Timeline
ACCOUNTS RECEIVABLE SUPERVISOR
Baker & Taylor
07.2010 - Current
Collection Specialist Senior
Lance Inc
07.2003 - 06.2007
Accounts Receivable Clerk / Customer Service
Waste Managment
06.2002 - 01.2003
Business
CPCC
High School Diploma -
West Mecklenburg High School