Crystal Baird
Summary
Dynamic General Manager with a proven track record at IHOP, driving a 7.5% sales increase and optimizing profits through effective inventory management and team leadership. Expert in staff training and performance improvement, fostering a high-quality guest experience while maintaining operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Dunkin’ Donuts
04.2023 - Current
- Responsible for all aspects of a Quick Service restaurant with a yearly volume of $ 1.5 million in sales
- Created detailed reports on weekly and monthly revenues and expenses.
- Established cash control systems for register transactions.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
General Manager
Denny Restaurant
Ocean Springs
05.2020 - 01.2023
- Ran 24 hour Store with 3 shifts restaurant, kept fully staffed throughout pandemic
- Increased sale to become highest volume store in company
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored management and took appropriate action to ensure food quality and service standards were consistently met
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Optimized profit by controlling food and labor costs on a daily basis
- Managed inventory and supplies to ensure materials were available when needed.
KITCHEN MANAGER
Applebee's
Commerce
07.2015 - 05.2020
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored management and took appropriate action to ensure food quality and service standards were consistently met
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Optimized profit by controlling food and labor costs on a daily basis
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
General Manager (GM)
International House of Pancakes (IHOP)
Tupelo
01.2008 - 07.2015
- Sales of over $40,000 Per week
- Oversaw 3 managers and 50-60 employees
- Responsible for all P&L, scheduling, inventory planning and management, employee training, manager development, employee relations, and guest satisfaction
- In first year as General Manager, increased sales by 7.5%, profit over budget by 18.7% and had a 26% employee turnover ratio
- Received Sparkle Award for cleanliness in March 2014
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train, and evaluate personnel in sales or marketing establishments
- Promoting or firing workers when appropriate
- Enforce safety, health, and security rules
Skills
- Team leadership
- Performance improvement
- Inventory management
- Staff scheduling
- Profit optimization
- Cost control
- Employee training
- Operations management
Certification
- Serv Safe
Timeline
General Manager
Dunkin’ Donuts
04.2023 - Current
General Manager
Denny Restaurant
05.2020 - 01.2023
KITCHEN MANAGER
Applebee's
07.2015 - 05.2020
General Manager (GM)
International House of Pancakes (IHOP)
01.2008 - 07.2015
- Serv Safe
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