Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Baker

Seymour,IN

Summary

Driven and adept Senior Corporate Account Support from Precision Tools Service Inc., I excel in streamlining processes and enhancing customer service. Skilled in inventory management and adept at fostering strong customer relationships, my multifaceted approach to problem-solving and team collaboration has significantly improved operational efficiency.

Overview

22
22
years of professional experience

Work History

Senior Corporate Account Support

Precision Tools Service Inc.
2023.10 - Current

In this current position my job consists of but is not limited too supporting other Precision Tools offices when support is needed. This includes customer coverage when an employee is out of the office, running misc reports that another office may need. I train new employees within the corporate office as well as travel to the other Precision Tools offices to train new employees. My position also consists of finding ways to improve and streamline processes within our current computer system

Senior Account Support Representative

Precision Tools Service Inc.
2002.03 - Current

In this position I handled multiple customer accounts simultaneously within the automotive industry. My daily tasks were to process customer quote requests and customer purchase orders. On occasion I would write up a stock agreement when a customer would request a particular part or parts to be stocked at our location. I would run restock reports for replenishing of inventory. Placing purchase orders for stock replenishment when needed.


i built great relationships with my customers which put their trust in me.

Education

High School Diploma -

Columbus North High School
Columbus, IN
06.1997

Skills

* Satisfactory customer service.

* Processing customer quotes which included researching to find the best prices and delivery time possible.

* Processing customer purchase orders.

* Expediting orders when requested by the customer.

* Finding and providing alternative options for parts when a customer has or is close to having a line or machine down.

* Inventory management, restocking when needed

* Able to multi-task

* Team player

* Experience with Microsoft Outlook

* Basic knowledge of Microsoft excel and word

Timeline

Senior Corporate Account Support

Precision Tools Service Inc.
2023.10 - Current

Senior Account Support Representative

Precision Tools Service Inc.
2002.03 - Current

High School Diploma -

Columbus North High School
Crystal Baker