Crystal Balogh
Hazel Park
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Grunberger Diabetes and Endocrinology
04.2023 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Called patients to confirm scheduled appointments and obtain additional details.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Member Service Representative
Cornerstone Community FCU
08.2022 - 04.2023
- Gained understanding of customer's financial needs, built trust, and enhanced sales opportunities.
- Executed precise, high-volume currency counts using manual and automated methods.
- Promoted an array of credit union services to attract and retain customers.
- Facilitated the execution of wire transfers, stop payments and account transitions.
- Provided guidance on using online banking services.
Customer Service Associate
Independent Bank
11.2021 - 08.2022
- Managed product and service complaints, improving client retention rates.
- Built community trust through dedication to customer satisfaction and strong client relationships.
- Resolved inquiries related to account details including balances, transaction history, service fees and rate of interest.
- Executed precise, high-volume cash counts through manual and automated processes.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Shift Supervisor
Grand Traverse Pie Company
03.2014 - 09.2021
- Provided exceptional training and guidance to teams, enhancing overall performance.
- Oversaw daily opening and closing store operations.
- Addressed customer inquiries with promptness and accuracy.
- Ensured adherence to food safety regulations and sanitation standards.
- Ensured product displays remained clean and visually appealing.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
Education
Bachelor of Arts - Journalism
Michigan State University
East Lansing, MISkills
- EMR / EHR
- Patient relations
- Office administration
- Petty cash management
- HIPAA compliance
- Telephone etiquette
Timeline
Medical Receptionist
Grunberger Diabetes and Endocrinology
04.2023 - Current
Member Service Representative
Cornerstone Community FCU
08.2022 - 04.2023
Customer Service Associate
Independent Bank
11.2021 - 08.2022
Shift Supervisor
Grand Traverse Pie Company
03.2014 - 09.2021
Bachelor of Arts - Journalism
Michigan State University
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