Crystal Banks
32 Round Hill Drive, Radford,VA
Summary
Dynamic financial leader with extensive experience in healthcare and manufacturing finance, specializing in financial transformation and operational scalability. Demonstrated success in strategic leadership, cost reduction, and process optimization through Lean initiatives, enhancing payment efficiency and reducing late fees. Committed to building high-performing teams that achieve measurable results in complex financial environments.
Overview
30
30
years of professional experience
Work History
Director, Financial Shared Services
Carilion Clinic
Roanoke, VA
04.2019 - Current
- Established a financial shared services operating model and led operations overseeing Financial Shared Services, including Accounts Payable, Non-Patient Accounts Receivable, Payroll (14,000+ employees), and application support.
- Drive enterprise-wide financial transformation through long-term roadmaps focused on process optimization, strategic integration, and operational scalability.
- Provide visionary leadership to a high-performing team of five managers and more than 30 staff members, emphasizing talent development, performance coaching, and succession planning for organizational resilience.
- Spearheaded measurable improvements in payment efficiency, vendor relations, and late fee reductions by implementing Lean-driven process improvement initiatives.
- Collaborate cross-functionally with executive leadership and service lines to expand the Shared Services model, aligning financial operations with the organizational growth strategy.
- Successfully helped to lead the implementation of Workday and UKG Workforce ERP systems, streamlining financial workflows, and closing critical end-to-end procure-to-pay and hire-to-retire process gaps.
- Consistently recognized as a Tier 1 leader for outstanding employee engagement, cultivating a culture of accountability, inclusion, succession planning, and continuous learning.
Financial Planning & Analysis Manager, North America
Kollmorgen
Radford, VA
01.2017 - 03.2019
- Responsible for the North American forecast, budget, and variance analysis; manage a team of 2 FP&A analysts and 1 controller.
- Reduced forecast lead time by four days with Kaizen activity, allowing executive management more review time, reduced process waste, and expanded FP&A analysts’ bandwidth.
- Lead operating margin expansion projects with a focus on the mitigation of excess inventory and overtime reduction.
- Implemented visual management for the finance team with a weekly team stand-up (Gemba); tracking key performance indicators (KPIs), the productivity funnel of 20+ projects, and related Kaizen activity.
- Incorporated Voice of the Customer feedback into redesigned sales incentive structure to align with strategic objectives.
Finance Manager
TE Connectivity, NA Automotive
Winston-Salem, NC
10.2014 - 01.2017
- Managed an international team of six accountants and analysts in three locations: NC, Hermosillo, Mexico, and Empalme, Mexico, with demonstrated year-over-year improvements in key performance metrics.
- Responsible for the $700M North American automotive standard costing and cost roll process (50k parts).
- Identified operational inefficiencies and partnered with business units to enhance tool utilization, specifically in economic order quantity calculations.
- Championed a kaizen team that developed a budget at a part number level – a global best practice.
- Led a cross-functional team to improve all new part setup processes and reduce setup times to improve the customer service experience.
- Supported the global cost standardization team in evaluating and analyzing costing practices across other automotive regions.
- Professional Development committee member for TE Women in Networking; actively seeking to develop the talent, experiences, and exposure of women at TE
Senior Financial Analyst
TE Connectivity, NA Automotive
04.2010 - 10.2014
- Financial Analyst for North American automotive operations, with progressive roles in general accounting and cost accounting.
- Supervised one financial analyst, with responsibility for maintaining cost estimations in SAP for 50,000 parts.
- Managed the annual re-cost of standards, labor, overhead rates development, and burden rate reviews.
- Responsible for P&L material variances analysis of scrap, cycle counts, obsolete inventory, production orders, and cost of poor quality; developed reporting to highlight the top 10 list of offenders.
- Forecasted material variances, including purchase price variance, precious metals, and hedges.
- Key team member to develop segment P&L, and deep dive into specific program profitability.
Corporate Inventory Accountant
BGF Industries
Greensboro, NC
01.2001 - 06.2007
Plant Cost Accountant
Kollmorgen
Radford, VA
01.1996 - 01.2001
Education
Master of Healthcare Administration -
Radford University - Carilion
Radford, VA05.2023
Bachelor of Science Degree - Accounting
Virginia Tech
Blacksburg, VA12-1995
Skills
- Cost accounting and general ledger
- Budgeting and forecasting
- Financial planning and reporting
- Internal controls
- Performance management
- Process optimization
- Strategic leadership
- Project management
- Kaizen methodology
- Continuous improvement
- Financial analysis
- Talent development
- Cost optimization
- Accounting operations management
- ERP implementation
Affiliations
American College of Healthcare Executives, 2024
Community Policy and Management Team, Parent Representative, 2025
Virginia Western Community College, Accounting Curriculum Advisory Committee, Member, 2023 to present
Accomplishments
- Discovered and mentored 3 staff-level employees to director-level roles through targeted internal coaching and leadership development.
- Established an Accounting Shared Services model, reducing manual processes and improving customer service ratings by 75%.
- Co-led a cross-functional cost savings team, reducing blanket purchase order liability by over 50%.
- Received the 5 Star Performer award for Lean leadership in finance.
- Improved Master Data team turnaround time by 75% through workflow streamlining and automation.
- Key leader of regrind project, achieving $1.4M in annualized savings.
- Drove a 3% improvement in material productivity by implementing process yield reporting across manufacturing lines.
- Established weekly inventory reporting, resulting in a reduction in inventory levels from $32M to $18M.
Timeline
Director, Financial Shared Services
Carilion Clinic
04.2019 - Current
Financial Planning & Analysis Manager, North America
Kollmorgen
01.2017 - 03.2019
Finance Manager
TE Connectivity, NA Automotive
10.2014 - 01.2017
Senior Financial Analyst
TE Connectivity, NA Automotive
04.2010 - 10.2014
Corporate Inventory Accountant
BGF Industries
01.2001 - 06.2007
Plant Cost Accountant
Kollmorgen
01.1996 - 01.2001
Master of Healthcare Administration -
Radford University - Carilion
Bachelor of Science Degree - Accounting
Virginia Tech