Crystal Baptiste
Atlanta,GA
Summary
Personable and dedicated Customer Experience Specialist with extensive experience in Commercial Real Estate industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, outgoing, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Property Administrator
CP Group (formerly Crocker Partners)
Atlanta, GA
02.2022 - Current
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Drafted and monitored budgets for overall maintenance and operations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Completed administrated projects using various software programs, including MRI, Angus, and Commercial property database management.
- Built relationships with service vendors and submitted associated billing statements.
- Created & Published Monthly Tenant Newsletter
- Planned & Executed Tenant Events
Owner
C. Shauna B.
Atlanta, GA
11.2015 - Current
- Cultivated positive relationships with media organizations to support PR objectives.
- Made editorial calendars and media lists to handle publicity campaigns.
- Managed end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Secured event sponsorships and auction items for charitable initiatives.
- Coordinated vendors, timelines and budgets for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Selected chefs or catering companies to prepare food for events.
- Developed diagrams and floor plans with event setup requirements.
- Obtained permits from fire and health departments to erect displays and exhibits and serve food at events.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
- Produced contracts and invoices for events and monitored fee collection.
- Searched competitive landscape to determine how to create unique, differentiated product within marketplace.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Created proposals for service and product strategies based on marketing data.
Volunteer Coordinator
New Georgia Project
Atlanta, GA
02.2021 - 05.2022
- Communicated regularly with volunteers, assisting with issues and questions.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Assigned volunteers to keep shifts properly staffed.
- Coordinated ongoing volunteer publicity and awareness programs.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Led new volunteer orientation to organization and programs.
- Developed and managed volunteer recognition, engagement and retention practices.
- Identified volunteer service opportunities and associated requirements.
- Oversaw volunteer logistics and handled schedules, inventory and transportation management.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Oversaw creation and use of volunteer support brochures, fliers and cards.
- Project Management with events, budget, & travel for volunteer initiatives.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Deputy Field Director
The Outreach Team
Atlanta, GA
12.2020 - 01.2021
- Ran the field program by making cold calls, knocking on doors, talking to voters and placing signs in yards.
- Adjusted plans and strategies for the campaign when needed.
- Supervised 60 staff members and 20 team leads.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
Volunteer Coordinator
360 Campaign Consulting
Wilmington, NC
08.2020 - 12.2020
- Virtually oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Communicated regularly with volunteers, assisting with issues and questions.
- Assigned volunteers to keep shifts properly staffed.
- Coordinated ongoing volunteer publicity and awareness programs.
- Managed volunteer database and volunteer service hours for inclusion in monthly and year-end volunteer reports.
- Led new volunteer orientation to organization and programs.
- Developed and managed volunteer recognition, engagement and retention practices.
- Identified volunteer service opportunities and associated requirements.
- Maintained up-to-date volunteer calendar coordinating scheduling and staff availability.
- Created, planned, & executed successful unique virtual events for volunteers like cookies & cocktail phone bank, Game of Thrones costume contest phone bank, Night of Art Phone Bank & Auction, HBCU Homecoming Phone Bank and many more.
- Guided employees in handling difficult or complex problems.
Agency Assistant
160over90
Atlanta, GA
09.2019 - 04.2020
- Supported office clerical functions using word processing and other software, email and office machines.
- Created various documents and handled correspondence and memos to assist supervisor.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Automated office operations, managed client correspondence and maintained tracking and data communications.
- Improved office operations, maintaining records, tracking data and promoting clear internal communications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Planned company team building events, holiday events, and volunteer activities.
Accounts Payable Coordinator
JLL, Jones Lang LaSalle
Atlanta, GA
02.2019 - 07.2019
- Completed administrated projects using various software programs, including MRI and InDesign.
- Created RFPs for Marketing Team
- Backup Property Associate for the South Downtown Project processing 100+ invoices daily.
- Built relationships with service vendors and submitted associated billing statements.
Assistant Property Manager
Stafford Management
Atlanta, Georgia
06.2018 - 02.2019
- Facilitated maintenance & repair coordination for tenants and service providers for over 2 million square feet of property across four states
- Assisted Property Managers with accounts payable, accounts receivable, invoice coding, running statements, drafting default notices, obtaining vendor documents.
- Coordinated onboarding of new tenants including obtaining COI, facilitating client/tenant interactions, & handling maintenance requests.
- Lease Extraction
Tenant Services Coordinator
Intercontinental Management Corp
Atlanta, GA
10.2017 - 05.2018
- Manage tenants in two commercial properties
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements.
- Interfaced as corporate liaison between tenants and management office team.
- Maintained accountability for building keys, master keys and access cards.
- Worked with Leasing Agents to show properties.
- Create, plan, & execute all tenant appreciation events
- Create & Publish monthly tenant newsletter.
- Vendor management
- Manage staff working with property management team i.e. security & janitorial.
General Manager
Regus Management Group
Atlanta, Georgia
12.2011 - 12.2015
- Completed administrated projects using various software programs, including MRI, Webex and Salesforce CRM.
- Managed sales transactions with a revenue of $500K annually.
- Resolved customer issues.
- Created social media marketing to strengthen brand in new markets.
- Created customer experiences to engage clients and increase renewals by 50%.
- Planned numerous client appreciation, corporate meeting, and broker events.
- Managed A/R, A/P, Expenditure, Financial Reporting, P&L Statements & Expense Reports.
- Managed 180+ clients and their employees.
- Achieved 45% of quota within the first year as a General Manager
- Received President Circle Award for outstanding sales and customer service.
- Grew number of clients by 20% in three months.
- Sold over $2 million in products and services across the globe.
Education
Some College (No Degree) - Marketing
Palm Beach Atlantic College
West Palm BeachSkills
- Invoice Processing
- Accounts Receivable
- Spreadsheet Tracking
- Microsoft Office Expertise
- File Management
- Administrative Tasks
- Business Development
- Tenant Relations
- Database Management
- Marketing and Advertising
- Contract Negotiation
- Lease Renewals
- Vendor Management
- Skilled Multi-Tasker
- Canva Expert
- Business Administration
- Administrative Support
- Customer Service-Focused
- Sales and Marketing
- Adaptable
- Staff Management
- Project Management
- Revenue Generation
- Corporate Events Planning
- Workflow Management
- Vendor Relations
- Media Relations
- Budget Management
- Meeting Planning
- Event Planning
- Pricing Negotiation
- New Business Development
- Contract Negotiation Skills
- Vendor Sourcing
- Schedule Management
- Client Meetings
- Records Management
- Business Growth
- Social Media Promotion
- Fundraising Events
- Conference Planning
- Sales Contract Management
- Logistics Management
- Guest Relations
- Client Relationship Development
- Marketing and Promotions
- Time Management
- Cost Estimating
- Branding
- Special Events Planning
- Social Media Marketing
- Managing Events Start to Finish
- Sales Expertise
- Event Calendar Management
- Crisis Management
- Venue Selection
- Budget Development
- Contract Negotiations
- Catering Coordination
- Monitoring Events Planning Trends
- Volunteer Management
- Vendor Relationship Management
- Expense Tracking
- Customer Service
- Project Oversight
- Sales
- Travel Coordination
- Dining Reservations
- Cash Handling
- Safety Procedures
- Social Media Networking
- Guest Experiences
- Team Supervision
- Bookkeeping
- VIP Services
- MailChimp
- Brand Development
- Digital Marketing
- Social Media Management
- Storyboarding
- Copywriting
- Audience Engagement
- Influencer Collaboration
- Client Consultations
- Email Campaigns
- Adobe Creative Suite
- Constant Contact
- SEO Strategies
- Google Analytics
Timeline
Property Administrator
CP Group (formerly Crocker Partners)
02.2022 - Current
Volunteer Coordinator
New Georgia Project
02.2021 - 05.2022
Deputy Field Director
The Outreach Team
12.2020 - 01.2021
Volunteer Coordinator
360 Campaign Consulting
08.2020 - 12.2020
Agency Assistant
160over90
09.2019 - 04.2020
Accounts Payable Coordinator
JLL, Jones Lang LaSalle
02.2019 - 07.2019
Assistant Property Manager
Stafford Management
06.2018 - 02.2019
Tenant Services Coordinator
Intercontinental Management Corp
10.2017 - 05.2018
Owner
C. Shauna B.
11.2015 - Current
General Manager
Regus Management Group
12.2011 - 12.2015
Some College (No Degree) - Marketing
Palm Beach Atlantic College
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