Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Barbey

OXNARD,CA

Summary

Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at West Coast Welding and Construction INC. Expert in leveraging problem-solving and team leadership skills to achieve results. Excelled in maintaining compliance and fostering client relationships, ensuring a 20% increase in customer satisfaction. Specializes in payroll processing and interpersonal communication, driving business success and staff development.

Overview

16
16
years of professional experience

Work History

Operations Manager

West Coast Welding and Construction INC.
03.2019 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.

  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • A/P
  • A/R
  • Payroll

Locomotive Engineer

BNSF Railroad
01.2014 - 05.2019
  • Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
  • Inspected locomotives before and after runs.
  • Operated locomotives to transport freight and other materials.
  • Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
  • Reduced fuel consumption with strategic train handling techniques, resulting in significant cost savings.
  • Strengthened communication between crew members through regular briefings and debriefings, fostering a collaborative work environment.
  • Skillfully operated multiple types of locomotives across diverse terrains, displaying adaptability and flexibility in challenging situations.
  • Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
  • Successfully navigated complex rail networks using detailed maps, GPS technology, and keen observation skills while operating trains in various weather conditions.
  • Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
  • Demonstrated a commitment to continuous improvement by participating in company-wide safety initiatives and attending regular training sessions.
  • Quickly resolved technical issues related to locomotives'' mechanical systems, reducing potential delays or malfunctions during trips.

Office Manager

West Coast Welding and Construction INC.
05.2013 - 01.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Prepared vendor invoices and processed incoming payments.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Detentions Deputy

Ward County Jail
12.2012 - 05.2013
  • Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
  • Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
  • Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
  • Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
  • Collaborated with fellow deputies to develop and implement effective safety protocols, minimizing incidents within the facility.
  • Facilitated smooth transitions between shifts by providing detailed briefings for incoming staff members, ensuring seamless continuity of care for inmates.
  • Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.

Correctional Officer

City of Delano
09.2008 - 07.2011
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

Education

Certificate - Corrections Acadamy

Bakersfield College
Bakersfield, CA
02.2000

GED -

Bakersfield Adult School
Bakersfield, CA
03.1999

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Customer Relationship Management
  • Maintaining Compliance
  • Interpersonal Communication
  • Client Relationships
  • Health and safety compliance
  • Quality Assurance Controls
  • Onboarding and Orientation
  • Invoice Processing
  • Business Administration
  • Purchasing and procurement

Timeline

Operations Manager

West Coast Welding and Construction INC.
03.2019 - Current

Locomotive Engineer

BNSF Railroad
01.2014 - 05.2019

Office Manager

West Coast Welding and Construction INC.
05.2013 - 01.2014

Detentions Deputy

Ward County Jail
12.2012 - 05.2013

Correctional Officer

City of Delano
09.2008 - 07.2011

Certificate - Corrections Acadamy

Bakersfield College

GED -

Bakersfield Adult School
Crystal Barbey