Crystal Barker
Red Oak,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Digital Imaging Technician
Burnett Staffing/Kofile Technologies
Dallas, TX
03.2023 - Current
- Prepare documents to be scanned
- Unfold, de-staple, remove brads or any other fastener
- Keep all documents in order and sorted so the leading edge is always at the same side of the pages to be scanned.
- Make copies of items that cannot be scanned
- Obtain images that will be used throughout our entire operation
- Ensure images are 100% usable by adjusting settings so images are clear
Contact Center Specialist III
State National Companies
08.2014 - 07.2022
- Receiving inbound calls, performing insurance verifications
- Making outbound calls, working in Research, calling on MPI accounts collecting escrow payments entering in the system, performing audits on other representatives in the call center
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative Agent
Novo 1
Fort Worth, TX
09.2011 - 08.2014
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Receiving calls from seniors asking about their gym membership, calling out to gym to verify membership was still active.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
diploma -
Gilbert High school
06.1998
Skills
- Detailed Orientated
- 20 plus years of Customer Service
- Computer Skills
- Problem solver
- Leadership
- Team Orientated
- Independent
Timeline
Digital Imaging Technician
Burnett Staffing/Kofile Technologies
03.2023 - Current
Contact Center Specialist III
State National Companies
08.2014 - 07.2022
Customer Service Representative Agent
Novo 1
09.2011 - 08.2014
diploma -
Gilbert High school
Similar Profiles
Laura OlsonLaura Olson
Document Imaging Technician at Kofile Technologies Inc.Document Imaging Technician at Kofile Technologies Inc.
David InmanDavid Inman
General Manager at Kofile TechnologiesGeneral Manager at Kofile Technologies
Shawn KeoShawn Keo
Data Entry Specialist at Kofile Technologies, IncData Entry Specialist at Kofile Technologies, Inc