Crystal Barnett
miami,FL
Summary
Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
4
4
years of professional experience
Work History
Scheduler
Digestive and Liver Center of Florida
09.2022 - 03.2023
- Schedule appointments for patients
- Check patient history for PCP
- Send Notes to PCP
- Send orders for blood work
- Work with Medical Assistants to prescribe medication
- Prior authorizations for insurance
- Hep patients with medical advice
- Talk to PCP regarding medical record and referrals
- Transfer people to their respective lines
- Send messages to doctors
- Receiving referrals
- Cancel appointments
- Attaching referrals to patient files
Customer Service Representative (Remote)
24-7 Intouch
02.2021 - 04.2022
- Taking inbound calls from many Express clients
- Provided skillful knowledge of products and services and external customers
- Performed a full range of special assignments and maintained records and reports
- Upgraded large business accounts with promotional packages, products, and services
- Outstanding sales associate with remarkable technical skills
- Provided Outstanding Customer Service and Sales Experience
- Processed new orders and edited those when requested
- Processing returns and assisted with in store inquiries
- Dealt with client complaints and handled them accordingly
- Detail-oriented with strong data entry skills
Hostess/Cashier
Shuckin and Jivin
06.2019 - 12.2020
- Taking orders
- Answering phone orders
- Making catering orders
- Greeting each customer with my southern hospitality
- Communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus
- Create personal dining experience
- Offer information on menu items, beverages, and specials
- Addressed guest requests or complaints and escalated major complaints to manager
Oven/Cashier
Little Caesars
02.2019 - 06.2019
- Receives direction from the restaurant management team and Little Caesars training materials to effectively perform their job
- Practice established procedures and use the proper tools associated with taking and preparing customer orders
- Proficient at each of the Pizza Pride Production System stations and be able to work at different stations at any given time
- Serving a customer in 30 seconds with a smile
- Monitoring the oven to make sure everyone’s food is hot and ready for them
Education
High School Diploma -
Miramar High School
Miramar, FL08-2017
Skills
- Microsoft Word
- Microsoft Excel
- Customer Service
- Cash Handling
- Team Player
- Handling Irate Customers
- Data Entry
- Sales
- Computer skills
- Communication skills
- Mobile applications
- Marketing
- Retail Sales
- Organizational Skills
- Technical support
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Scheduler
Digestive and Liver Center of Florida
09.2022 - 03.2023
Customer Service Representative (Remote)
24-7 Intouch
02.2021 - 04.2022
Hostess/Cashier
Shuckin and Jivin
06.2019 - 12.2020
Oven/Cashier
Little Caesars
02.2019 - 06.2019
High School Diploma -
Miramar High School
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