Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Barragan

Tucson,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Cashier

Dollar Tree
Tucson, Arizona
10.2024 - Current
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and electronic payments securely.
  • Collaborated with team members to ensure smooth operations.
  • Stocked shelves and organized merchandise for easy access.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Customer Service Representative

Cox Communications
Tucson, AZ
01.2018 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

OptumRx
Tucson, AZ
10.2016 - 01.2018
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved customer service wait times to mitigate complaints.

Customer Service Representative

Citibank
Tucson, AZ
06.2015 - 09.2016
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Excelled in exceeding daily credit card application goals.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Strengthened customer retention by offering discount options.

Education

Some College (No Degree) - Medical Assistant

Pima Community College
Tucson, AZ

Skills

  • Critical Thinking
  • Active Listening
  • Customer Service
  • Spreadsheets
  • Problem-solving abilities
  • Customer Relations
  • Grammar
  • Computer Proficiency
  • Creative Problem Solving
  • Call Center Operations
  • Professional telephone demeanor
  • Courteous demeanor
  • Problem Resolution
  • Minute Taking

Timeline

Cashier

Dollar Tree
10.2024 - Current

Customer Service Representative

Cox Communications
01.2018 - 01.2024

Customer Service Representative

OptumRx
10.2016 - 01.2018

Customer Service Representative

Citibank
06.2015 - 09.2016

Some College (No Degree) - Medical Assistant

Pima Community College

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