Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Crystal Bartlett

Smyrna,Del

Summary

  • Seeking to obtain a challenging and rewarding position with opportunities for growth.
  • 20+ years of experience in the dental office (administrative, assisting, educating and leadership)
  • Delaware Radiology Certification
  • CPR Certification

Overview

21
21
years of professional experience

Work History

Clinical Supervisor

West Dover Dental
Dover, Del
08.2022 - Current
  • Oversaw daily operations within a multi-specialty dental practice, ensuring consistent implementation of clinical protocols, administrative procedures, and compliance standards across all locations.
  • Provided operational support to additional locations to enhance efficiency, scheduling accuracy, inventory management, and organizational workflows.
  • Provided leadership and supervision to a team of 20+ staff, including onboarding, orientation, training, performance evaluation, and professional development.
  • Monitored and optimized patient scheduling and flow across practices to maximize efficiency and maintain alignment with key performance indicators (KPIs).
  • Conducted interviews, made strategic hiring decisions, and facilitated onboarding and training to ensure staff readiness and alignment with organizational goals.
  • Collaborated with multidisciplinary dental teams to deliver coordinated, high-quality patient care.
  • Developed and implemented individualized treatment plans tailored to patient needs and preferences.
  • Reviewed case notes and documentation across practices to ensure accuracy, regulatory compliance, and adherence to standards of care.
  • Led policy development and implementation, driving continuous improvement and consistency in operations, culture, and patient experience across all locations.
  • Investigated and resolved patient and family concerns, ensuring timely communication and service recovery while upholding service excellence.
  • Created and executed targeted marketing strategies to promote specialty dental services (e.g., periodontics, endodontics, oral surgery), increasing patient awareness and referral volume.
  • Managed the clinic’s digital presence—including social media, website content, and email campaigns—to highlight specialty services and enhance patient engagement.
  • Strengthened referral networks with community providers and organizations to support growth in specialty service lines.
  • Planned and led employee education days, covering OSHA, HIPAA, emergency protocols, harassment prevention, and role-specific training to ensure compliance and staff competence.
  • Implemented new departmental policies across locations, providing hands-on training to support smooth transitions and consistent adoption.
  • Oversaw inventory management across practices, ensuring cost-effective purchasing and uninterrupted clinical operations within budget constraints.
  • Troubleshot clinical and non-clinical equipment issues, reducing downtime and maintaining operational efficiency.
  • Actively pursued continuing education in areas such as OSHA compliance, dental procedures, leadership, and healthcare management.
  • Built and maintained efficient staff schedules, aligning workload, space, and equipment availability across practices.
  • Monitored provider schedules to ensure achievement of daily, monthly, and annual production goals across all locations.
  • Led marketing initiatives to promote specialty services within the dental practice, driving patient awareness and referrals.

Dental Assistant Supervisor

West Dover Dental
Dover, Del
10.2020 - 08.2022
  • Fully Train & Manage Assistants (including performance reviews, educating, training & holding regular staff meetings)
  • Assists dentist in various procedures (Endodontics, Extractions, Implant placement & Implant Restorations, Amalgam and Composite Restorations, Fixed Restorations, Removable Restorations)
  • Assist with Patients under general anesthesia, IV sedation & oral sedation
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Took digital X-rays of teeth using radiographic equipment
  • Place matrix bands
  • Place retraction cord
  • Fabricate Temporary Crown/Bridge
  • Take Impressions & Pour Models
  • Itero scanning
  • Basic Laboratory Duties (fabricate custom trays, bite blocks, whitening trays, simple prosthetic repairs)
  • Monitor & schedule lab cases
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Perform whitening procedures
  • Assist Hygienists (Break Down / Set up / Suction / Sealants)
  • Monitor, Stocked & Order Supplies
  • Front Desk (Answer & Handle Phone calls, Schedule, Basic insurance knowledge)
  • Explained dental services and payment plans to help patients make informed decisions.
  • Maintain equipment (capable of completing minor repairs) & schedule for repairs as needed.

Lead Dental Assistant

West Dover Dental
Dover, Del
06.2016 - 10.2020
  • Assists dentist in various procedures (Endodontics, Extractions, Implant placement & Implant Restorations, Amalgam and Composite Restorations, Fixed Restorations, Removable Restorations)
  • Assist with Patients under general anesthesia, IV sedation & oral sedation
  • Place matrix bands
  • Place retraction cord
  • Fabricate Temporary Crown/Bridge
  • Itero Digital Scanning
  • Take Impressions & Pour Models
  • Basic Laboratory Duties (fabricate custom trays, bite blocks, whitening trays, simple prosthetic repairs)
  • Monitor & schedule lab cases
  • Take X-rays; Digital
  • Perform whitening procedures
  • Fully train & lead Dental Assistants
  • Assist Hygienists (Break Down / Set up / Suction / Sealants)
  • Monitor, Stocked & Order Supplies
  • Front Desk (Answer & Handle Phone calls, Schedule, Basic insurance knowledge)
  • Monitor & schedule for repairs / general maintenance

Dental Assistant Instructor

Skye Dental Assisting Academy
Dover, Del
06.2018 - 12.2019
  • Provided guidance and mentorship to students throughout their studies to help them reach their goals.
  • Maintained a safe learning environment by monitoring student performance during labs and clinicals.
  • Demonstrated proper techniques for infection control, sterilization, chair side procedures, patient management, and laboratory skills.
  • Supervised student use of tools and laboratory space.

Lead Dental Assistant

Care First Dental Team
Dover, Del
09.2004 - 06.2016
  • Prepare patient, sterilize and disinfect instruments, and prepare materials for procedures
  • Assists dentist in various procedures (Endodontics, Extractions, Implant Restorations, Amalgam and Composite Restorations, Fixed Restorations, Removable Restorations)
  • Fabricate Temporary Crown/Bridge
  • Take Impressions & Pour Models
  • Take X-rays; Digital
  • Fully Train & Supervise Assistants
  • Assist Hygienists (Break Down / Set up / Suction / Sealants)
  • Monitored, Stocked & Ordered Supplies
  • Trained in Basics of Front Desk (Answer & Handle Phone calls, Schedule)
  • Efficient in Eaglesoft, with intermediate computer knowledge.

Education

Technical Diploma in Dental Assisting -

Polytech High School
06.2005

Skills

  • Monitor and maintain KPI
  • Staff Education, Training, and Development
  • Maintaining Quality Assurance Standards
  • Clinical Procedure Improvements
  • Onboarding And Coaching
  • Detailed Records And Reporting
  • Patient Education & Relations
  • Creative Problem-Solving
  • Effective, Prompt Decision-Making
  • Clinical Management
  • Meeting Participation
  • Dental software proficiency (Eaglesoft & Denticon)

References

Professional: 

Jonathan Cottone, DDS.  Millsboro, DE 215-478-1857

Diane Dacanay, RDH.  Magnolia, Del, 302-535-5497,

MaryClare Kubasko, DDS.  Wilmington, Del, 610-909-5527

Personal:  

Rhoda Koch, Hartly, Del, 410-490-3619

Angela Monoudis, Clayton, Del

Lydia Raughley, Dover, Del, 302-373-8007,

Timeline

Clinical Supervisor

West Dover Dental
08.2022 - Current

Dental Assistant Supervisor

West Dover Dental
10.2020 - 08.2022

Dental Assistant Instructor

Skye Dental Assisting Academy
06.2018 - 12.2019

Lead Dental Assistant

West Dover Dental
06.2016 - 10.2020

Lead Dental Assistant

Care First Dental Team
09.2004 - 06.2016

Technical Diploma in Dental Assisting -

Polytech High School

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Crystal Bartlett