CRYSTAL BARTLEY
Casselberry,FL
Summary
Dynamic office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in fast-paced environments. Proven organizational skills and a collaborative mindset contribute to seamless team operations and the achievement of shared goals. A fast learner and self-starter, equipped with exceptional communication abilities and a strong work ethic, thrives independently and within team settings. Committed to fostering a positive team atmosphere, consistently serves as a trusted resource for colleagues, bringing dedication, integrity, and high performance to every role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wayland Baptist University
11.2023 - 06.2025
- Coordinate international and domestic appointments, faculty meetings and Advisory Council sessions and activities.
- Develop and process contracts and payroll authorizations for adjunct faculty.
- Research various cities or countries as requested to help the Executive Director of Global Initiatives understand the area when visiting.
- Research on various visas that potential students may need.
- Assist with various office tasks including written correspondence, course evaluations, term schedules, and contributing to commencement ceremony related tasks and organization.
- Answer phone calls and direct inquiries to appropriate staff members, ensuring excellent customer service.
- Provide a welcoming and friendly atmosphere at the front desk when needed.
- Communicate with main campus counterparts on behalf of the executive director for various processes such as electronic textbooks, contracts, and faculty qualifications.
- Managed scheduling and coordination of meetings for faculty and staff, ensuring efficient use of time.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Assisted in budgeting and financial tracking, contributing to improved resource allocation within departments.
- Prepared detailed reports and presentations, supporting decision-making processes with accurate data analysis.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Product Support Specialist Tier 1
Imagine Learning
07.2021 - 10.2023
- Maintain a professional and polite attitude throughout all communications, including the use of proper grammar, punctuation, and spelling.
- Proficient in calming upset customers.
- Display a high level of confidence.
- Work with customers over phone calls, texts, chats, or emails.
- Provide effective and appropriate assistance and troubleshooting to customers, internal Employees, Educators, and Home Users.
- Daily use of resources to help resolve issues within my ability and smoothly escalate those which are not to the appropriate person.
- Direct customers to the right person/department when they have additional questions.
- Keep up on team-wide communications via Slack and Outlook.
- Stayed up to date on changes within company during rebranding process.
- Stayed current on Lessonly and LMS requirements.
- Provided technical support for product users, enhancing overall customer satisfaction and retention.
- Collaborated with cross-functional teams to resolve complex product issues efficiently.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Enhanced customer satisfaction by providing timely and accurate product support.
Secretary
Exchange
11.2020 - 01.2022
- Answers phones, directs call and provides general information and assistance.
- Maintains manager’s calendar, prints reports, and schedule meetings.
- Manage internal and external facility keys for HQ building and other facilities.
- Updated Exchange SharePoint for various expenses and information.
- Managed calendar for Mall Space use for vendors.
- Performs a variety of complex Administrative Clerical Duties including data entry, receptionist duties, file organization, research, and development.
- Updates and maintains files, vehicle dispatch/maintenance files, and other documentation control, drafts replies and maintains require suspense files and logs.
- Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.
- Managed scheduling and correspondence for executive team, ensuring seamless communication across departments.
- Coordinated office activities and events, enhancing team collaboration and workplace morale.
- Assisted in budget preparation and expense tracking, contributing to accurate financial reporting.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
LOA Coordinator
Sedgwick
04.2020 - 09.2020
- Analyze Family Medical Leave (FMLA) requests to determine eligibility and certification in compliance with state and federal regulations.
- Ensure that ongoing claims management follows company service standards and industry best practices.
- Track and code documentation in accordance with internal workflow processes.
- Identify action plans; determine benefits due; make timely case decisions based on service expectations as established by the client.
- Communicate decisions and ongoing expectations with all clients and claimants.
- Coordinated leave of absence requests ensuring compliance with company policies and relevant regulations.
- Managed communication between employees, HR, and management to facilitate seamless leave processes.
- Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
Claims Assistant
Sedgwick
05.2017 - 04.2020
- Set up and enter new claims and input and review notes within claims management system.
- Process payments.
- Office admin tasks: mail processing, filing, faxing and photocopying.
- Review, prepare, draft, and distribute letters, reports, and forms.
- Telephone correspondence with clients, claimants and medical vendors.
- Processed incoming claims documentation, ensuring accuracy and compliance with company policies.
- Assisted in managing claims databases, updating records to reflect current status and relevant details.
- Coordinated communication between claimants and adjusters, facilitating timely resolution of inquiries.
- Prepared files, letters and notices.
- Scheduled medical appointments and claims depositions.
Customer Service Representative
Aon Hewitt
11.2014 - 03.2016
- Receive inbound calls to Health Benefits Enrollment center, assist with inquiries and transfer calls to the appropriate department and staff members.
- Assess customer needs and concerns in order to deliver an ideal solution in a timely fashion.
- Maintain multi-line telephone directory.
- Prioritize assignments to meet departmental deadlines.
- Assisted clients with benefits inquiries, providing clear and accurate information to enhance customer satisfaction.
- Resolved complex benefits issues by collaborating with cross-functional teams to ensure timely resolutions.
- Managed sensitive employee data with utmost confidentiality while processing benefits changes and updates.
- Efficiently managed high call volumes while maintaining a professional demeanor under pressure, exemplifying strong problem-solving abilities.
- Assisted customers with completing insurance documents to avoid missed information.
Education
Associate of Science - Administrative Office Management
Seminole State College of Florida
Sanford, FL12.2013
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL05.2006
Skills
- Data Research
- Microsoft Office Suite
- Customer service
- Data entry
- Computer proficiency
- Office administration
- Administrative support
- Time management
- Customer and client relations
- Event coordination
- Dedicated team player
- Scheduling and calendar management
Certification
Office Software Applications
Office Management
Business Specialist
Accounting Specialist
Office Specialist
Office Support
Languages
Spanish
Elementary
Timeline
Administrative Assistant
Wayland Baptist University
11.2023 - 06.2025
Product Support Specialist Tier 1
Imagine Learning
07.2021 - 10.2023
Secretary
Exchange
11.2020 - 01.2022
LOA Coordinator
Sedgwick
04.2020 - 09.2020
Claims Assistant
Sedgwick
05.2017 - 04.2020
Customer Service Representative
Aon Hewitt
11.2014 - 03.2016
Associate of Science - Administrative Office Management
Seminole State College of Florida
Associate of Arts - General Studies
Florida State College At Jacksonville