Crystal Bass
East Orange,NJ
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Memorial Sloan Kettering Cancer Center
09.2023 - Current
- Provide direct administrative support to multiple principal investigators, managing calendars, communications, and information flow.
- Coordinate and schedule internal/external meetings and events, handling logistics.
- Prepare and submit accurate expense reports, track expenses, and ensure budget adherence.
- Manage lab supplies, negotiate with vendors for cost-effective solutions, and maintain inventory.
- Process payroll for assigned labs, ensuring accuracy and compliance with organizational policies.
- Facilitate onboarding for new lab members, handling paperwork and orientation.
- Assist in grant writing by organizing and formatting documents for timely submissions.
- Establish and maintain positive vendor relationships, negotiating contracts and ensuring timely deliveries.
- Address miscellaneous tasks and ad-hoc requests with flexibility and professionalism.
Part-Time Receptionist
Inglemoor Rehabilitation & Care Center
06.2023 - Current
Administrative Assistant/Assistant Office Manager
Inglemoor Rehabilitation & Care Center
06.2021 - 06.2023
- Answer and respond to a multi-line phone system, communicate messages and information to the entire administrative staff
- Provided both verbal and written communications with clients, prioritizing emails for Department Heads/Management throughout the day
- Sorted and distributed office mail and recorded incoming shipments
- Design and update information books with accurate training materials and building protocol
- Assist Nursing Dept with various tasks such as updating monthly clinical documentation and Nursing policies/procedures
- Assist HR with Bi-weekly Payroll
- Create wristbands and Admission/Onboarding folders for patients
- Keep patient Admission/Discharge information up-to-date in an electronic Rolodex
- Responsible for the entire Recruitment process of Front Desk Receptionists including interviewing, hiring, and screening
- Managed Part-Time staff, creating monthly schedules for them and allocating hours
- Track weekly Dietary sales for Accounting to review
- Perform primary accounting duties, including expense reports, invoices, and purchase orders
- Rotate with other Department Heads as weekend Manager-On-Duty
Customer Service Representative/Sales Associate
State Farm
01.2021 - 05.2021
- Handled 70+ inbound and outbound daily calls effectively communicating with clientele and billing department.
- Kept record of accounts that were delinquent and followed up with policyholders every 48-72 hrs to ensure payment
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Processing payments and money management (dealing in credit cards, electronic fund transfers, and money orders/checks)
- Customizing insurance programs to suit individual customers, often covering variety of risks
- Making additions and revisions to auto policies including but not limited to adding/removing vehicles, trading vehicles, filling out inspection reports for vehicles
- Explaining features, advantages/disadvantages of various policies to promote sales
- Detailed Bookkeeping on policyholder accounts to ensure all transactions are accounted for
- Contacted policyholders for documentation needed on their accounts by regional to avoid coverage suspension
Stylist/Lead Stock Associate
Levi's Strauss & Co.
07.2019 - 12.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Responsible for processing shipments, accurately maintaining inventory, and implementing a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.
- Attentively maintained stockroom organization and selling floor appearance (i.e. style, size, color)
- Completed shipments, transfers, damages, and donations promptly
- Ensured replenishment of selling floor is done daily and accurately
- Performed markdowns accurately and efficiently by appropriate deadlines
- Provided exceptional customer service to every Levi’s® Store customer using The 3C’s of Success: Connect, Consult & Close; in addition to excellent product knowledge
- Exceeded store and individual sales and performance goals daily
- Experienced in rapid and accurate sales floor refill and replenishment through RFID-enabled inventory processes
Education
Bachelor of Arts - Theatre Studies & Musical Theatre
Montclair State University
Montclair, NJ05.2020
Skills
- G-Suite
- MS Office
- Flexible and Adaptable
- Self-Motivated
- PPE Compliance
- Planning and Coordination
- Excellent Telephone Etiquette
- Dependable and Responsible
- Multitasking Abilities
- Billing/Collections
- Analytical and Critical Thinking
- Attention to Detail
- Organization and Time Management
Certification
- Property & Casualty License - 2021
Timeline
Administrative Assistant
Memorial Sloan Kettering Cancer Center
09.2023 - Current
Part-Time Receptionist
Inglemoor Rehabilitation & Care Center
06.2023 - Current
Administrative Assistant/Assistant Office Manager
Inglemoor Rehabilitation & Care Center
06.2021 - 06.2023
Customer Service Representative/Sales Associate
State Farm
01.2021 - 05.2021
Stylist/Lead Stock Associate
Levi's Strauss & Co.
07.2019 - 12.2020
Bachelor of Arts - Theatre Studies & Musical Theatre
Montclair State University