Crystal Bates
Byrdstown,TN
Summary
Proven professional with extensive experience in animal care and operational management, notably at Poochies Resort & Spa. Excelled in enhancing service quality and facility efficiency, achieving significant improvements in animal welfare and client satisfaction. Skilled in animal handling and sanitation protocols, alongside strong leadership abilities. Demonstrated ability to exceed targets through strategic planning and effective communication.
Overview
25
25
years of professional experience
Work History
Dog Master /Lead Kennel Technician
Poochies Resort & Spa
02.2023 - 12.2023
- Managed staff scheduling efficiently, ensuring adequate coverage during peak hours and maintaining high-quality service at all times.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Optimized space utilization within the facility to accommodate a growing number of animals without compromising their comfort or safety.
- Enhanced animal care by implementing updated protocols and procedures for the kennel facility.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
Personal Assistant
William Gaddy
04.2014 - 04.2023
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as point of contact between clients and managerial staff.
Customer Service Representative
Spirit Halloween Store
09.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Private Kennel Tech
Self-employeed
03.2008 - 03.2020
- Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Participated in ongoing professional development opportunities to expand technical knowledge base.
- Improved team productivity by implementing effective time management strategies during projects.
Subway Sandwich Artist
SUBWAYRestaurants
01.2019 - 04.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Office Manager
Heavy Haul Specialist William Gaddy
01.2002 - 10.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Manager of Operations
Nautilus Gym
08.1998 - 09.2000
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
Vet Assistant /Front Desk Receptionist /Lead Kennel Technician
Companion Animal Hospital Loggers Run
08.1999 - 07.2000
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL06.1998
Skills
- Animal handling expertise
- Animal Restraint Techniques
- Sanitation protocols
- First Aid Proficiency
- Feline behavior understanding
- Feeding techniques
- Disease Prevention
- Nutrition management
Timeline
Dog Master /Lead Kennel Technician
Poochies Resort & Spa
02.2023 - 12.2023
Customer Service Representative
Spirit Halloween Store
09.2019 - 11.2021
Subway Sandwich Artist
SUBWAYRestaurants
01.2019 - 04.2019
Personal Assistant
William Gaddy
04.2014 - 04.2023
Private Kennel Tech
Self-employeed
03.2008 - 03.2020
Office Manager
Heavy Haul Specialist William Gaddy
01.2002 - 10.2014
Vet Assistant /Front Desk Receptionist /Lead Kennel Technician
Companion Animal Hospital Loggers Run
08.1999 - 07.2000
Manager of Operations
Nautilus Gym
08.1998 - 09.2000
High School Diploma -
Olympic Heights Community High School
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