Crystal Batista
Orlando,FL
Summary
Proven expertise in patient care coordination and insurance verification, honed across roles at Tampa Spine & Joint Center and The Joint Chiropractic. Excelled in enhancing patient satisfaction and streamlining appointment processes, demonstrating a detail-oriented approach and commitment to professionalism. Achieved significant improvements in patient flow management, leveraging skills in electronic health records handling.
Overview
8
8
years of professional experience
Work History
Chiropractic Assistant
Tampa Spine & Joint Center
2019.11 - 2024.09
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Chiropractic Office Assistant
The Joint Chiropractic
2021.01 - 2023.09
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Promoted a healthy work culture by serving as the liaison between administrative staff, chiropractors, and patients to resolve any concerns or issues that arose.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
Dental Receptionist
Amazing Smiles
2016.09 - 2019.07
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Education
Associates Degree -
Kieser University
Orlando, FL05.2022
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Scheduling Appointments Management
- Insurance Verification
- Patient Care Coordination
- Patient Flow Management
- Payment Collection
Languages
Spanish
Native or Bilingual
Timeline
Chiropractic Office Assistant
The Joint Chiropractic
2021.01 - 2023.09
Chiropractic Assistant
Tampa Spine & Joint Center
2019.11 - 2024.09
Dental Receptionist
Amazing Smiles
2016.09 - 2019.07
Associates Degree -
Kieser University
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