Crystal Battle
Lexington Park
Summary
Dynamic Shift Supervisor at Weis Markets with a proven track record in operations management and employee training. Enhanced team productivity through effective staff motivation and policy enforcement, achieving a significant reduction in operational discrepancies. Committed to workplace safety and delivering exceptional customer service, fostering a positive shopping experience.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Weis Markets
02.2023 - Current
- Conducted daily equipment checks to uphold safety standards and operational efficiency.
- Supported management in resolving employee conflicts and maintaining team morale.
- Collaborated with colleagues to streamline workflow processes for increased productivity.
- Observed and assessed team performance, providing constructive feedback for improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Grocery Manager
Weis Markets Inc
11.2021 - 02.2023
- Supervised daily grocery operations to ensure efficient product placement and inventory management
- Trained and mentored staff on best practices for customer service and product knowledge
- Analyzed sales data to optimize stock levels and reduce waste across departments
- Implemented promotional displays to enhance product visibility and drive customer engagement
CGO Coordinator
Weis Markets Inc
03.2019 - 11.2021
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Managed scheduling and logistics for events, ensuring timely execution of strategic initiatives.
- Developed process documentation to improve operational efficiency and maintain consistency across projects.
- Conducted research and analysis to support data-driven decision-making within the organization.
- Optimized budget usage for CGO projects, ensuring cost-effective solutions without compromising quality.
- Enhanced team productivity by providing comprehensive training and guidance on CGO-related tasks.
- Developed effective communication strategies for better collaboration between departments in the organization.
- Created a supportive environment for open communication among team members, fostering trust, accountability, and collaboration toward shared goals.
- Increased overall efficiency of CGO coordination efforts with thorough planning and resource allocation.
Assistant Grocery Manager
Weis Markets Inc
09.2017 - 03.2019
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, conducting regular audits to minimize shrinkage.
- Implemented promotional strategies to enhance product visibility and sales effectiveness.
- Developed standard operating procedures to improve workflow efficiency across departments.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
HBC Clerk
Weis Markets Inc
02.2017 - 09.2017
- Processed and organized incoming merchandise efficiently to maintain inventory accuracy.
- Assisted customers with product inquiries, ensuring high levels of satisfaction and support.
- Implemented best practices for stock replenishment, enhancing inventory management workflows.
- Collaborated with team members to optimize shelving layouts for improved product visibility.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Cash Office Associate
Weis Markets Inc
10.2016 - 09.2017
- Managed cash handling and reconciliation processes to ensure accuracy in financial reporting.
- Processed daily deposits efficiently, maintaining compliance with internal controls and policies.
- Trained and mentored junior associates on cash office procedures and best practices.
- Conducted audits to identify discrepancies and improve cash management protocols.
- Coordinated communication between departments regarding cash flow issues and resolutions.
- Implemented process improvements that enhanced operational efficiency within the cash office.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
Cash Office Clerk
Food Lion
11.2014 - 10.2016
- Processed daily cash transactions, ensuring accuracy and compliance with company policies.
- Managed cash office operations, maintaining organized records and reports for financial accountability.
- Reconciled cash drawers and bank deposits, identifying discrepancies and implementing corrective measures.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
Deli Clerk
Food Lion
08.2014 - 11.2014
- Managed daily deli operations, ensuring compliance with food safety regulations.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization in deli area, promoting efficient workflow.
- Trained new staff on equipment usage and customer service protocols.
Desk Clerk
Super 8 Motel
11.2005 - 08.2013
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated room assignments, optimizing occupancy and enhancing guest satisfaction.
- Maintained accurate records of bookings and transactions using property management software.
- Assisted guests with inquiries, providing information on local attractions and services.
- Resolved guest complaints promptly, improving overall customer experience and loyalty.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Education
GED -
Southern Maryland
Leonardtown, MD05.2010
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff motivation
- Operations management
- Safety awareness
- Policy enforcement
Timeline
Shift Supervisor
Weis Markets
02.2023 - Current
Grocery Manager
Weis Markets Inc
11.2021 - 02.2023
CGO Coordinator
Weis Markets Inc
03.2019 - 11.2021
Assistant Grocery Manager
Weis Markets Inc
09.2017 - 03.2019
HBC Clerk
Weis Markets Inc
02.2017 - 09.2017
Cash Office Associate
Weis Markets Inc
10.2016 - 09.2017
Cash Office Clerk
Food Lion
11.2014 - 10.2016
Deli Clerk
Food Lion
08.2014 - 11.2014
Desk Clerk
Super 8 Motel
11.2005 - 08.2013
GED -
Southern Maryland