Crystal Beckum
Manhattan,NY
Summary
Results-driven management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned professional possessing extensive retail, real estate, and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
6
6
years of professional experience
Work History
Client Advisor
Ferragamo
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Client Advisor
Diptyque
12.2020 - 01.2022
- Completed daily logs, tracked data and managed clients' book of business.
- Cultivated and strengthened relationships with new clients and educated and updated clients on latest arrivals that would fit their needs.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Store Manager, Clinique/Elizabeth Arden
Macy's
04.2018 - 11.2020
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Education
Real Estate
Kaplan Real Estate/ Real Estate Institute
New York, NY11.2019
High School Diploma -
Pine Forest High School
Fayetteville, NC2003
Skills
- Maximizing profitability
- Team leadership and coaching
- Personnel development
- Customer relations
- Goal-oriented
- Strategic thinker
- Sale expertise
- Staff management
Timeline
Client Advisor
Ferragamo
06.2022 - Current
Client Advisor
Diptyque
12.2020 - 01.2022
Store Manager, Clinique/Elizabeth Arden
Macy's
04.2018 - 11.2020
Real Estate
Kaplan Real Estate/ Real Estate Institute
High School Diploma -
Pine Forest High School
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