Crystal Bell
Cantonment,FL
Summary
Highly skilled Veteran with a strong background in patient care, assisting physicians, and managing administrative tasks. Committed to delivering high-quality healthcare and maintaining a professional environment.
Overview
20
20
years of professional experience
Work History
Health Technician
Department of Veterans Affairs
05.2023 - Current
- Contributed to positive patient experience, offering emotional support and guidance on health maintenance.
- Improved clinic efficiency by streamlining medical record documentation processes.
- Increased patient understanding of diagnosis and treatment options with clear, empathetic explanations.
- Streamlined patient data entry, significantly reducing wait times for treatment for over 1000 patients.
- Conducted regular equipment checks to ensure operational efficiency and safety in patient care environments.
- Enhanced patient care by accurately collecting and analyzing health data.
- Trained new health technicians, sharing best practices for optimal job performance and patient care outcomes.
Customer Care Representative
CVS Minute Clinic
01.2022 - 05.2023
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to over 300 customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Certified Medical Assistant
Woodlands Medical Specialists
03.2022 - 12.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Benefits Verification Specialist
Humana Military
10.2021 - 03.2022
- Contributed to company-wide initiatives aimed at improving the quality of service delivery across departments, fostering a culture of collaboration and excellence within the organization as a whole.
- Ensured timely reimbursements by proactively identifying potential issues that could delay claim processing and addressing them before submission.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
- Achieved faster client response times by promptly addressing inquiries related to benefits eligibility and coverage details.
Customer Service Representative
Kelly Services
12.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Associate
Sykes Call Center
10.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Cargo Specialist
US Army
01.2005 - 09.2013
- Conducted regular performance evaluations for team members, providing constructive feedback for professional growth and development opportunities within the organization.
- Improved communication between departments by developing efficient information-sharing platforms for better collaboration.
- Oversaw the implementation of effective security measures to safeguard cargo from theft, loss, or damage during transportation and storage.
- Increased efficiency in cargo handling by implementing streamlined processes and procedures.
- Trained new team members on company protocols, safety guidelines, and best practices in cargo handling.
- Coordinated closely with customs officials to ensure adherence to import/export regulations while expediting clearance processes for time-sensitive shipments.
Education
High School Diploma -
Coral Gables Senior High School
Coral Gables, FL07.2003
Associate of Arts - Allied Health
Independence University
Salt Lake City, UT12.2020
Skills
- Clinical skills
- Specimen Collection
- Medical terminology
- EMR/EHR
- HIPAA Compliance
- Patient Care
- Administer medications
- Sterilization techniques
- Medical coding
- Medical office procedures
- Phlebotomy
- Vital signs monitoring
Personal Information
Title: MEDICAL ASSISTANT
Timeline
Health Technician
Department of Veterans Affairs
05.2023 - Current
Certified Medical Assistant
Woodlands Medical Specialists
03.2022 - 12.2022
Customer Care Representative
CVS Minute Clinic
01.2022 - 05.2023
Benefits Verification Specialist
Humana Military
10.2021 - 03.2022
Customer Service Representative
Kelly Services
12.2020 - 10.2021
Customer Service Associate
Sykes Call Center
10.2020 - 12.2020
Cargo Specialist
US Army
01.2005 - 09.2013
High School Diploma -
Coral Gables Senior High School
Associate of Arts - Allied Health
Independence University
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