Crystal Benjamin
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Childcare Network
08.2022 - 01.2024
- Supporting the lead teacher by creating a safe, nurturing, and stimulating environment for toddlers
- Helping with daily activities and the children's' mental and cognitive development
- Aiding lesson planning, supervising children while maintaining a clean and organized classroom
Housekeeping/Food Services
WakeMed
01.2021 - 11.2021
- Cleaning and disinfecting to provide infection control in the facility
- Assisting with mopping floors, vacuuming rugs, dusting, sanitizing surfaces in hallways and restrooms to promote a clean and safe environment
- Ensuring beds and equipment are in working order, affirming patients are safe with any tripping hazards
- Assisting nurses, addressing patients' needs, and selecting food allergies, managing tray tickets and meals for patients, and maintaining HIPPA policies and procedures
Insurance Verification Specialist
Patient Financial Services
09.2018 - 12.2019
- Placing outbound calls to verify medical insurance coverage, eligibility, and benefit information in the system to include the date, time, and method used to obtain verification/ eligibility for clients
- Working with multiple medical facilities and hospitals to achieve more than 85 accounts per day into CUBS, maintaining accurate spelling and grammar and efficiency
- Insurance verification systems include Availity, Ability, and Promise
- Billing out of Centura health care and Tri health networks for hospitals in Epic system
- Maintained detailed records of insurance verification outcomes to support financial reporting initiatives.
Case Manager/Care Coordinator
Alignment Healthcare
06.2016 - 08.2018
- Assisting team members with daily census by entering face sheets for hospitals and nursing home facilities
- Creating cases, tasks, and completing assessments in case management module for all hospitals and discharges
- Contacting doctors, obtaining medical records from hospitals and offices requesting additional records
- Assisting with mailing and faxing correspondence to PCPs and specialists in Essette
- Entering referral requests/authorizations in system using ICD 10 and CPT codes in Epic
- Inputting authorizations, adding admitted/discharged patients to excel sheet in Access Express
- Supporting Florida (Jacksonville/Tampa/Sarasota branches) census and cases as needed
CNA
Northeast Atlanta Rehab Center
10.2015 - 05.2016
- ADLs (grooming, showering, charting documentation of client activities, feeding, brushing teeth, dressing)
Medical Assistant/Secretary
Mount Auburn Hospital/Beth Israel Dermatology/Steward Medical Group
11.2014 - 08.2015
- Administering EKGs, injections (checking A1C diabetes, MMR, flu, TB), specimen collections, vital signs
- Brightree, ECW and Athena software applications (booking specialty appointments, processing referrals)
- Data entry of patient demographics, verifying insurance eligibility, referring physicians, and PCP information
- Greeting, registering, and directing patients, scheduling appointments, and follow-up, testing, biopsies, and labs
- Typing, editing, and mailing dictations, charging and copayment entry, transferring medical records
- Answering telephones and taking detailed messages for physicians and surgical residents
- Making no show and missed appointments phone calls and ordering and tracking all office supplies
Home Health Aide
Homestead/Anodyne
06.2013 - 12.2014
- Conducted personal care, including monitoring safety, medication reminders, grooming, washing, cooking, laundry, doctor appointments, food shopping, maintaining catheter bags, commode, and bed pans
Medical Assistant
Brigham and Women's Hospital (Weiner Center)
08.2014 - 09.2014
- Responsible for conducting and recording vital signs & ECGs; performed urinalysis
- Conducted outbound phone calls to patients for appointment reminders; escorted patients in examination rooms
- Familiarized with EMR and patient charting; maintained 18 examination rooms, ensuring all supplies are fully stocked and organized
Personal Care Assistant
County Home Care
09.2012 - 05.2013
- Performed home services, including using a hoyler lift, cooking, cleaning, laundry, bed making, watering plants, pet maintenance, monitoring safety, and providing companionship and sociable errands
- Assisted in shaving, nail care, dressing, bed bath, incontinent needs, mobilizing activities, medication reminders
Material Handler
Kohl's Distribution Center
10.2010 - 08.2012
- Cross-trained employees by fostering a culture of continual learning, safety, quality, engagement, and accuracy
- Volunteered at more than 50 Kohl's community and environmental initiatives to benefit youth organizations, women's health, and the local neighborhoods
RCA
Elant
10.2007 - 09.2010
- Helped residents of nursing homes and assisted living and resident care facilities with feeding, cleaning rooms and changing and laundering their linens; interacted with clients and their families; administered medication
Direct Support Worker
AHRC
09.2004 - 09.2007
- Facilitated team-building exercises to improve those with disabilities' cooperation, cohesion, and learning skills in multiple environments; managed outings through extensive leadership and communication; filed daily reports
Education
Medical Assistant -
Lincoln Technical Institute
12.2014
Skills
- Performing/Interpreting EKGs
- Vital Signs
- Venipuncture/Injections
- Sterile Techniques
- Medical Terminology
- AMT RMA
- Practical Hospital Applications
- Aseptic Medical Techniques
- Laboratory Specimen Collection
- Pharmacology/Hematology
- Microsoft Office & Medisoft
- Clinical Office Procedures
- HIPAA Training
- CPR/AED
Certification
- Medical 2 National Certification Agency/EKG, Morrisville, NC, July 2019
- Certified Nursing Assistant, Hudson Valley Career Center, Newburgh, NY, June 2011
LEADERSHIP EXPERIENCE
- Contributed to a $20 million fundraiser for St. Baldrick's Foundation for Cancer
- Arranged groups of 10-15 to volunteer at soup kitchens and nursing homes
- Integral in supervising fundraising walks and events for breast cancer, AIDS, and heart disease
- Member of Ambassadors Club, Honor Society of Lincoln Technical Institute
Timeline
Teacher Assistant
Childcare Network
08.2022 - 01.2024
Housekeeping/Food Services
WakeMed
01.2021 - 11.2021
Insurance Verification Specialist
Patient Financial Services
09.2018 - 12.2019
Case Manager/Care Coordinator
Alignment Healthcare
06.2016 - 08.2018
CNA
Northeast Atlanta Rehab Center
10.2015 - 05.2016
Medical Assistant/Secretary
Mount Auburn Hospital/Beth Israel Dermatology/Steward Medical Group
11.2014 - 08.2015
Medical Assistant
Brigham and Women's Hospital (Weiner Center)
08.2014 - 09.2014
Home Health Aide
Homestead/Anodyne
06.2013 - 12.2014
Personal Care Assistant
County Home Care
09.2012 - 05.2013
Material Handler
Kohl's Distribution Center
10.2010 - 08.2012
RCA
Elant
10.2007 - 09.2010
Direct Support Worker
AHRC
09.2004 - 09.2007
Medical Assistant -
Lincoln Technical Institute
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