Crystal Berry
Franklin,TN
Summary
Skillful Technology Analyst adeptly supporting system management and problem resolution to improve records management. Over ten years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
11
11
years of professional experience
Work History
Tech Operations Analyst
Premier Medical Staffing Services
01.2023 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Assessed operational performance to identify areas for improvement.
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction..
- Maintained a keen awareness of industry trends and developments, allowing for proactive adaptation of operational strategies accordingly.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Contributed to the successful launch of new products and services through rigorous testing and quality assurance checks.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Created and managed operational databases to store and track data and maintain accurate information.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Developed written documents and reports related to programs and operations.
- Determined and developed algorithms to improve and optimize operational processes.
Business Development Manager
Comtech Global
07.2022 - 03.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
Client Operations Supervisor
CH Robinson
12.2020 - 10.2022
- Increased customer retention rates by consistently delivering exceptional service experiences through close monitoring of client interactions.
- Facilitated opportunities for professional growth among employees through mentorship programs designed around individual skill sets development requirements.
- Leveraged technology platforms to enhance reporting capabilities for more informed decision-making processes within the organization.
- Streamlined processes for increased efficiency in managing client accounts and resolving concerns.
- Conducted regular assessments of team performance and provided feedback to drive continuous improvement efforts.
- Reduced operational costs by identifying areas for improvement, analyzing data, and implementing cost-saving measures.
- Enhanced team performance through ongoing coaching, training, and mentoring of staff members.
- Contributed to the overall success of the organization by consistently exceeding performance targets and cultivating strong relationships with clients.
- Managed complex client portfolios while ensuring consistent communication with all stakeholders involved in project execution.
- Championed initiatives aimed at enhancing employee engagement which resulted in improved morale and productivity levels across the department.
- Collaborated with cross-functional teams to develop comprehensive plans for account management and service delivery.
- Implemented data-driven strategies to optimize operational workflows and improve overall performance metrics..
- Developed strong relationships with clients to better understand their needs and deliver tailored services.
- Spearheaded the development of new process improvements resulting in increased efficiency within daily operations.
- Resolved escalated customer concerns quickly and professionally to preserve long-term partnerships with key clientele groups.
- Maintained compliance with regulatory standards by overseeing audits, risk assessments, and policy updates as necessary.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Fraud Operations Supervisor
Citibank
03.2016 - 05.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.L
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
District Manager
Os American Kitchen
12.2013 - 01.2016
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised three locations to enforce high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations..
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
Master of Business Administration - Human Resources Management
Tiffin University
Tiffin, OH08.2025
Bachelor of Arts - Sociology
Ashford University
01.2020
Skills
- Product Development
- Strategic Planning
- Organizational Development
- Vendor Management
- Technology Implementation
- Build Policies and Procedures
- Client Management
- Customer Success
- Reporting abilities
- Workflow Optimization
- Process updates
- Operations research
- Cross-Functional Teamwork
- Root Cause Analysis
- Project Management
- System Integration
- Operational Efficiency
Personal Information
Title: Technology Operations Analyst
Timeline
Tech Operations Analyst
Premier Medical Staffing Services
01.2023 - Current
Business Development Manager
Comtech Global
07.2022 - 03.2023
Client Operations Supervisor
CH Robinson
12.2020 - 10.2022
Fraud Operations Supervisor
Citibank
03.2016 - 05.2020
District Manager
Os American Kitchen
12.2013 - 01.2016
Master of Business Administration - Human Resources Management
Tiffin University
Bachelor of Arts - Sociology
Ashford University
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