Crystal Berry
Indianapolis,United States
Summary
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and very organized.
Overview
11
11
years of professional experience
Work History
Medical Front Office Specialist
Podiatry Associates Of Indiana
03.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls, emails, while simultaneously attending to in-person visitors at the reception desk.
- Scheduled appointments, sent reminders and updated master calendar.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
Medical Batch Staff
Robert Half/Otolaryngology (Temp)
01.2023 - 09.2023
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Updated patient records with accurate, current insurance policy information.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Managing realtime data entry for 6 ENT Doc's that see 30-40 patients per day,
Patient Service Representative
Ascension Medical Group
06.2017 - 06.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered over 50 calls per day to offer office information, answer questions, schedule appointments and direct calls to staff.
- Processed referral requests from patients, doctors and other health care professionals.
Medical Affairs Coordinator
ADVANTAGE Health Solutions
06.2013 - 03.2016
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Prepared and maintained minutes and power point presentations,
- Recommended improvements to processes.
Education
High School Diploma -
Broad Ripple Mgnt High School For Prfm Arts
Indianapolis, IN06.1998
Skills
- Patient Interviews
- Patient Flow
- Patient Health Information Access
- Active Listening
- Cash Handling
- Medical Terminology
- Scheduling Appointments
- Appointment Confirmation
- Copay collection
- Insurance Eligibility
- OBGYN
- ENDO
Timeline
Medical Front Office Specialist
Podiatry Associates Of Indiana
03.2024 - Current
Medical Batch Staff
Robert Half/Otolaryngology (Temp)
01.2023 - 09.2023
Patient Service Representative
Ascension Medical Group
06.2017 - 06.2022
Medical Affairs Coordinator
ADVANTAGE Health Solutions
06.2013 - 03.2016
High School Diploma -
Broad Ripple Mgnt High School For Prfm Arts
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