Crystal Berry
Pontotoc,MS
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
9
9
years of professional experience
Work History
Front Office Administrator
Cornerstone Building Brands
Tupelo, MS
11.2023 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors a positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Freight Broker
Matson Logistics
Honolulu , HI
04.2021 - 08.2023
- Cold called new customers to increase profits 100%.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Provided customer service by responding promptly to inquires and resolving any issues that arose.
- Quoted potential customers on price of freight brokerage.
- Procced payments for carriers in accordance with contractual agreements.
- Double checked shipments and according to client orders.
- Developed relationships with freight carriers to negotiate competitive rates and services.
Account Executive
Iqor
Tupelo , MS
08.2018 - 04.2020
- Maintained updated knowledge of changing industry standards and trends related to accounts.
- Prepared sales presentations or proposals to explain product specifications or applications
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
Mobile Expert
Metro PCSInc
Lagrange, GA
05.2015 - 07.2018
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Performed quality assurance tests to evaluate the performance of newly related mobile products before being sold to consumers.
Education
Associate of Science - Business Administration And Management
University of Arkansas At Little Rock
Little Rock, AR03-2021
Some College (No Degree) - Customer Service Management
West Georgia Technical College
La Grange, GA10-2017
Skills
- Customer Service
- Communication Skills
- Time Management
- Microsoft Word
- Leadership
- Microsoft Excel
- Computer Literacy
- Account Management
- Freight Handling
Timeline
Front Office Administrator
Cornerstone Building Brands
11.2023 - Current
Freight Broker
Matson Logistics
04.2021 - 08.2023
Account Executive
Iqor
08.2018 - 04.2020
Mobile Expert
Metro PCSInc
05.2015 - 07.2018
Associate of Science - Business Administration And Management
University of Arkansas At Little Rock
Some College (No Degree) - Customer Service Management
West Georgia Technical College
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