Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Crystal Berry Brown

Lakeview,OR

Summary

Dynamic professional with extensive experience at Lake District Hospital, excelling in patient registration and compliance adherence. Proven ability to enhance customer relations and streamline operations, utilizing strong problem-solving skills and attention to detail. Adept at training staff and managing sensitive information while maintaining a friendly, positive attitude in high-pressure environments.

Overview

9
9
years of professional experience

Work History

Registration Clerk

Lake District Hospital
Lakeview, Oregon
04.2022 - Current
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Processed patient registration forms, collected fees, and issued receipts for services rendered.
  • Researched billing issues as needed and provided resolution to inquiries in a timely manner.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Provided assistance with completion of paperwork related to the registration process.
  • Answered incoming calls from patients seeking information about services offered by the facility.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Performed data entry tasks to update patient information in the system.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Greeted patients upon arrival and directed them to appropriate areas.
  • Provided guidance and support to visitors throughout the registration process.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
  • Cross-referenced existing databases to verify accuracy of new information entered into system.
  • Maintained confidentiality of all patient records according to HIPAA regulations.
  • Assisted with training new staff members on proper procedures related to registering patients.
  • Utilized computer systems to track all incoming applications for registration purposes.
  • Maintained confidential patient records according to HIPAA guidelines.
  • Worked collaboratively with other departments to ensure smooth operations within the facility.

Office Manager

TNT Ventures Inc.
Bend, Oregon
10.2019 - 04.2022
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • Planned for system conversions and office moves.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Managed office budget to handle inventory, postage and vendor services.

Assembly Worker

Grace Bio-Labs
Bend, OR
01.2019 - 10.2019
  • Worked at fast and steady pace to meet production goals.
  • Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
  • Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
  • Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.

Delivery Driver

UPS
Bend, OR
09.2018 - 12.2018
  • Handled merchandise in accordance with product handling standards.
  • Answered customer questions regarding shipments.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.

Server

Prong Horn Golf
Bend, OR
03.2018 - 09.2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cleared table and bussed dishes to allow for quick setups.
  • Provided exceptional service to high volume of daily customers.
  • Set up dining room to meet hospitality and service standards.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Sales Associate

Kendall Automotive Group
Bend, OR
10.2015 - 03.2018
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Helped average of 5 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.

Education

High School Diploma -

Bend Senior High School
Bend, OR
06.2009

Skills

  • CRM and office management software
  • Budgetary Planning
  • Proposal writing
  • Invoicing and billing
  • Customer relations
  • Data entry
  • Billing
  • Banking operations
  • Accounts payable and receivable
  • Patient registration
  • Insurance verification
  • Compliance adherence
  • Customer service
  • Training new staff
  • Admission support
  • Registration data intake
  • Pre-registration documentation
  • Conflict resolution
  • Office organization
  • Attention to detail
  • Problem-solving
  • Friendly, positive attitude
  • PPE use
  • Calm under pressure
  • Excellent communication
  • Task prioritization
  • Multitasking Abilities
  • Professional communication
  • Team collaboration
  • Scheduling appointments
  • HIPAA compliance

Affiliations

  • I love to Drag Race! I drive a 1999 C5 Corvette!
  • I learned how to Ski over this last winter.
  • I'm an Avid Hiker and Hunter!
  • Mom to three amazing Dogs and two Step-sons.

Timeline

Registration Clerk

Lake District Hospital
04.2022 - Current

Office Manager

TNT Ventures Inc.
10.2019 - 04.2022

Assembly Worker

Grace Bio-Labs
01.2019 - 10.2019

Delivery Driver

UPS
09.2018 - 12.2018

Server

Prong Horn Golf
03.2018 - 09.2018

Sales Associate

Kendall Automotive Group
10.2015 - 03.2018

High School Diploma -

Bend Senior High School

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Crystal Berry Brown