- I enjoy helping others and giving back to the community
- Reading
- Strategy Games
- Personal Development and Self-Improvement
Crystal Berry
Fresno,CA
Summary
Accomplished Substance Use Disorder Counselor with expertise in Motivational Interviewing and crisis intervention. At Comprehensive Addiction Programs, led group sessions enhancing recovery skills and emotional regulation. Recognized for empathy and client advocacy, fostering a trauma-informed environment. Successfully collaborated with multidisciplinary teams, achieving a 90% client satisfaction rate.
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to promoting and enhancing positive change and providing support to individuals in need, leaving a psoitive impact in our community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Substance Use Disorder Counselor
Comprehensive Addiction Programs
07.2024 - Current
- Provided individual and group counseling using evidence-based approaches including Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT) principles, psychoeducation, and relapse-prevention interventions.
- Conducted biopsychosocial assessments and developed individualized treatment plans consistent with ASAM criteria, updating goals based on client progress.
- Facilitated structured group sessions focused on recovery skills, coping strategies, emotional regulation, communication, and wellness.
- Delivered crisis intervention, safety planning, and de-escalation when clients presented with behavioral, emotional, or substance-related crises.
- Maintained accurate, timely, and clinically appropriate documentation in EMR systems, including progress notes, group notes, assessments, treatment plans, discharge summaries, and care coordination.
- Collaborated with multidisciplinary team members including case managers, nurses, peer support specialists, and outside providers to ensure coordinated, holistic client care.
- Assisted clients with referrals for MAT (Medication-Assisted Treatment), mental health services, housing programs, vocational supports, and community resources.
- Advocated for client needs while promoting autonomy, empowerment, and engagement in their recovery process.
- Maintained strict professional boundaries and upheld ethical standards in alignment with agency policy, state regulations, and counseling codes of conduct.
- Ensured full compliance with 42 CFR Part 2 and HIPAA requirements, protecting client confidentiality and managing proper release-of-information procedures.
- Promoted a trauma-informed, culturally competent, and recovery-oriented environment for individuals in treatment.
Intern/Volunteer Substance Use Disorder Counselor
Salvation Army Adult Rehabilitation Center
01.2023 - 07.2024
- Monitored client progress through documentation, maintaining accurate records for program evaluation.
- Engaged in conflict resolution among clients, fostering a supportive atmosphere conducive to rehabilitation efforts.
- Built lasting connections with other volunteers, fostering a supportive network for ongoing professional growth.
- Developed valuable skills in time management, problem-solving, and teamwork through hands-on experience.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Facilitated individual and group counseling sessions to support recovery and personal growth.
- Developed personalized treatment plans in collaboration with clients to address their unique needs.
- Monitored client progress and adjusted strategies to ensure effective rehabilitation outcomes.
- Provided crisis intervention and conflict resolution to maintain a safe environment for participants.
- Advocated for client needs within interdisciplinary team meetings, ensuring holistic care approach.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Guided clients in development of personal goals and strategies for achieving them.
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- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Trained new interns/volunteer counselors on program protocols and best practices for client engagement and support.
Commercial Janitorial Cleaner
Office Pride Commercial Cleaning Services
06.2022 - 01.2023
- Operated cleaning equipment to maintain cleanliness and hygiene in commercial facilities.
- Implemented efficient cleaning procedures to enhance overall facility appearance.
- Trained new staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to ensure compliance with sanitation standards.
- Collaborated with team members to optimize workflow and increase productivity.
- Addressed client concerns promptly, fostering positive relationships and satisfaction.
- Developed checklists for routine tasks, improving consistency in service delivery.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Streamlined operations by developing effective cleaning routines tailored specifically for each area within the facility.
- Improved overall appearance of the facility by performing regular deep-cleaning tasks such as floor waxing, carpet shampooing, and window washing.
- Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
- Refilled soap dispensers and air fresheners in bathrooms.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained clean, neat, and professional entrances.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Kept building entryway glass clean and polished for professional presentation.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
Associate of Science - Alcohol And Drug Counseling
Fresno City College
Fresno, CA12-2023
GED -
Fresno Adult School
Fresno10-2010
Skills
- Introduction to Alcohol and Drug Counseling
- Case Management and Documentation
- Laws & Ethics in Addiction Counseling
- Pharmacology of Alcohol and Other Drugs
- Integrated treatment knowledge
- Counseling Theories and Techniques
- Group Counseling and Facilitation
- De-escalation techniques proficiency
- Understanding of family dynamics in addiction
- Multicultural Counseling in Behavioral Health
- Prevention, Intervention, and Education Strategies
- Treatment Planning & ASAM Criteria
- Motivational Interviewing (MI) Basics
- Cognitive Behavioral Therapy (CBT) Principles
- Practicum / Field Experience in Substance Use Counseling
- Human Development & Behavior
- Introduction to Psychology
- Abnormal Psychology
- Sociology or Social Problems
- Public Health and Community Resources
- Self-care strategies
- Client advocacy
- Crisis intervention techniques
- Skilled in intake interviewing
- Counseling
- HIPAA
- Mental health support
- Crisis response
- Psychoeducation
Fresno City College
- Adept at conflict resolution
- Client records management
- Treatment Planning
- Treatment plans
- Biopsychosocial assessments
- Relapse prevention
- Empathy development
- Client needs assessment
- Crisis intervention
- Multicultural competence
- Intervention planning
- Interventions
- Motivational interviewing
- Client counseling
- Assertiveness training
- Personal development sessions
- Case management proficiency
- Adept at treatment and discharge planning
- Substance abuse counseling
- Solution-focused counseling
- Recovery support services
- Case management and documentation
- Time management
- Decision-making
- Team collaboration
- Documentation and reporting
- Conflict resolution
- Emotional support
- File and record keeping
- Building rapport
Certification
Alcohol and Drug Counseling Certificate.
Currently studying for California State Certification Exam.
Interests
Timeline
Substance Use Disorder Counselor
Comprehensive Addiction Programs
07.2024 - Current
Intern/Volunteer Substance Use Disorder Counselor
Salvation Army Adult Rehabilitation Center
01.2023 - 07.2024
Commercial Janitorial Cleaner
Office Pride Commercial Cleaning Services
06.2022 - 01.2023
Associate of Science - Alcohol And Drug Counseling
Fresno City College
GED -
Fresno Adult School