Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Bethel

Louisa,VA

Summary

I work hard on motivated I'm good with people I do what I'm told be there when I'm told I've done cleaning and customer service since I'll probably about 17 years old just need a chance to give some you know for somebody to show me what to do and usually if I don't know what to do I'll ask questions about what to do

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Overview

5
5
years of professional experience

Work History

Eztec

Eztec engineering
, VA
06.2019 - 05.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Assistant Customer Service Manager

Family Dollar
Louisa, VA
03.2017 - 07.2018
  • Assisted customers with inquiries, complaints and feedback.
  • Monitored customer service performance against established standards.
  • Conducted performance reviews for customer service staff.
  • Developed strategies to increase customer satisfaction levels.
  • Identified training needs to improve customer service quality.
  • Resolved escalated customer issues in a timely manner.
  • Maintained records of all customer interactions and transactions.
  • Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
  • Trained new employees on company policies, procedures and practices related to customer service roles.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Consulted with customers regarding needs and addressed concerns.

Housekeeper

Shenandoah crossing
Louisa, VA
04.2016 - 07.2018
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Organized closets with hangers for guests' clothing items.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Provided information about hotel services upon request from guests.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Ensured that all health standards were met during cleaning operations.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.

Education

Didn't Graduate High School -

Albemarle High School
Albemarle County Virginia

Skills

  • PPE use
  • Teamwork and Collaboration
  • Microsoft Office
  • Flexible and Adaptable
  • Task Prioritization
  • Quality Assurance
  • Organization
  • Multitasking
  • Attention to Detail
  • Problem-Solving
  • Customer Relations

Timeline

Eztec

Eztec engineering
06.2019 - 05.2021

Assistant Customer Service Manager

Family Dollar
03.2017 - 07.2018

Housekeeper

Shenandoah crossing
04.2016 - 07.2018

Didn't Graduate High School -

Albemarle High School
Crystal Bethel