Crystal Betz
Poplar Bluff,MO
Summary
Customer-oriented General Manager 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager
Midas Hospitality
09.2020 - Current
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
- Developed and implemented promotional strategies to increase occupancy.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Task Force General Manager
Midas Hospitality
05.2019 - 09.2020
- Led comprehensive training programs to develop employee skillsets and improve overall productivity levels.
- Implemented cost-saving measures for ongoing projects, contributing to increased profitability for the company.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maintained compliance with relevant industry regulations or internal policies throughout all aspects of task force operations, working collaboratively with colleagues to address any gaps in understanding or adherence as they arose.
- Handle the PDQ (Process Delivery Quality) for all hotels in company for all hotels in a timely manner and growth process.
General Manager
Midas Hospitality
01.2018 - 05.2019
Assistant General Manager
Midas Hospitality
08.2016 - 01.2018
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Executive Housekeeper
Midas Hospitality
09.2010 - 08.2016
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Assistant Housekeeping Manager
Midas Hospitality
10.2009 - 09.2010
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
Housekeeper
Midas Hospitality
04.2009 - 10.2009
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Handled requests for extra linens, toiletries and other supplies.
Skills
- Relationship Building
- Teamwork and Collaboration
- Revenue Growth
- Cost Reductions
- Labor Cost Controls
- Expense Control
- Leadership and team building
Training and Development
Knowledge on : IHG and Hilton Brands also with Aloft
Work with: Sales Pro and Delphi Broadvine and M3 for budgeting, forecasting and invoices
Accomplishments
Awards:
Q2 General Manager award in 2018
Q2 Task Force GM award in 2020
2021 Highest RevPAR Index of the Year (with in our company).
Timeline
General Manager
Midas Hospitality
09.2020 - Current
Task Force General Manager
Midas Hospitality
05.2019 - 09.2020
General Manager
Midas Hospitality
01.2018 - 05.2019
Assistant General Manager
Midas Hospitality
08.2016 - 01.2018
Executive Housekeeper
Midas Hospitality
09.2010 - 08.2016
Assistant Housekeeping Manager
Midas Hospitality
10.2009 - 09.2010
Housekeeper
Midas Hospitality
04.2009 - 10.2009
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