Crystal Bianes
Arvada,CO
Summary
I am an administrative coordinator with legal secretary knowledge. A team player who displays a creative imagination, thinking, and problem solving. Excels in effective and positive communication. Consistent, dependable and accurate in carrying out responsibilities to a successful conclusion. Ability to learn and adapt quickly to changing situations. Also has the ability to work independently when required. Dedicated to the success of any organization or business.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator
Regis University
Denver, CO
11.2022 - Current
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized and maintained filing systems for sensitive documents.
- Provided administrative support to various departments within the organization.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Answered phone calls, provided information and connected callers to appropriate personnel.
PEAK AES Position
Jefferson County
Golden, CO
01.2020 - 11.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Escalated complex issues to higher levels when necessary while providing updates to the customer on progress status.
- Performed data entry into internal systems such as CBMS software or Excel spreadsheets.
- Resolved customer inquiries, questions and concerns to consistently offer quality service.
- Answered customer inquiries via telephone and email in a timely manner.
- Offered resolutions to de-escalate calls and solve customer issues.
Cashier
Kingsoopers
Westminster, CO
01.2010 - 01.2019
- One on one customer interaction, creating personal relationships
- Resolved price discrepancies, by getting supervisor approval to make it right
- Decreased counterfeit loss, by examining all currency
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Shift Lead
Qdoba Mexican Grill
Westminster, CO
01.2008 - 01.2010
- Managed employees, making sure they stay on task
- Opened and closed the restaurant with great efficiency
- Accounted for all currency at the end of the night
- Trained new employees and employees out of state for new franchises
- Was responsible for OSHA requirements being met
- Solved any discrepancies with customers.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
Udemy Academy
01.2020
Cross Purpose
01.2020
Everest Community College
01.2011
Red Rocks Community College
Skills
- Microsoft Office
- Legal office Administration
- Business Etiquette
- Organizational skills
- 10 plus years Customer Service
- Excels at working independently or with a team
- Calendars Management
- Time Management
- Data Entry
- Documentation and Recordkeeping
Timeline
Administrative Coordinator
Regis University
11.2022 - Current
PEAK AES Position
Jefferson County
01.2020 - 11.2022
Cashier
Kingsoopers
01.2010 - 01.2019
Shift Lead
Qdoba Mexican Grill
01.2008 - 01.2010
Udemy Academy
Cross Purpose
Everest Community College
Red Rocks Community College
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