Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Bisasor

Brooklyn,New York

Summary

Hard-working reliable business professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

11
11
years of professional experience

Work History

RADIOLOGY ADMINISTRATIVE ASSISTANT

NYPBMH
02.2017 - Current
  • Provide ongoing administrative support to the Chairman and Administration, driving organizational success through the management of daily operations and special projects
  • Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
  • Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquires and resolving concerns
  • Plan, Coordinate and finalize details for travel arrangements and business development events
  • Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
  • Manage incoming and outgoing correspondence and packages to support smooth daily operations
  • Develop positive relations with external vendors and clients
  • Conduct new employee orientation to foster a positive attitude toward organizational objectives
  • Optimize personnel coverage, preparing work schedules based on staff and availability and forecasted demands
  • Remain calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
  • Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
  • Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
  • Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
  • Provided compassionate support to patients during difficult times, offering resources for emotional wellbeing alongside physical health treatments.
  • Assisted with medical procedures when necessary to ensure optimal patient outcomes while adhering to safety protocols strictly.
  • Ensured compliance with all federal and state regulations related to medical practices by staying up-to-date on industry best practices and adapting internal policies accordingly.
  • Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
  • Coordinated clinical research projects by liaising between investigators, sponsors, and ethics committees, ensuring all necessary documentation was completed accurately and on time.
  • Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Spearheaded and implemented new projects to expand scope of engagement.

SCREENING SUPERVISOR

NYPBMH
10.2019 - 09.2021
  • Site liaison to promote proper hygiene, social distancing and other preventative practices.
  • Distributed COVID-19 FAQ and educational material
  • Hire and onboard new employees
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Monitored workflow to improve employee time management and increase productivity.


OFFICE MANAGER

The Dermatology Specialists
01.2013 - 01.2017
  • Oversaw daily operations for high-volume dermatology office
  • Compiled physical and digital documents, charts, and reports to meet business and patient needs
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
  • Created and maintained accurate and confidential patient files according to regulatory mandates
  • Generated reports to assess performance and make adjustments
  • Mitigated risk by ensuring regulatory compliance and required licensing
  • Hired and trained new employees, including monitoring and review of individual performance
  • Conducted new employee orientation to foster a positive attitude toward organizational objectives
  • Optimized personnel coverage, preparing work schedules based on staff and availability and forecasted demands
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Key Holder for 5 Offices.

Education

Business Management Major -

Borough of Manhattan Community College

High School Diploma -

Delran High School

Skills

  • Administrative Support
  • Customer Service
  • Communication
  • Problem Resolution
  • Business Operations
  • Schedule Development
  • Business Development
  • Operations Management
  • Inventory Control

Timeline

SCREENING SUPERVISOR

NYPBMH
10.2019 - 09.2021

RADIOLOGY ADMINISTRATIVE ASSISTANT

NYPBMH
02.2017 - Current

OFFICE MANAGER

The Dermatology Specialists
01.2013 - 01.2017

Business Management Major -

Borough of Manhattan Community College

High School Diploma -

Delran High School

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