Crystal Black
Keller,TX
Summary
Adaptable Manager of Coding with 13 years of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Hardworking and motivated with a proven record of success in the Coding field. Solid history balancing team performance, department KPI targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor- Medical Coding
Advocate Aurora Health
Milwaukee, WI
10.2019 - 01.2023
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Coding Lead
Advocate Aurora Health
Milwaukee, WI
05.2015 - 10.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Certified Medical Coder
Advocate Aurora Health
Milwaukee, WI
12.2010 - 05.2015
- Verified, coded and added modifiers to diagnoses.
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Coded Observations and Inpatient Professional Services at average rate of 15 per hour.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Manager, Coding
Advocate Health Care
Milwaukee, WI
01.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Initiated new projects that resulted in increased productivity across all departments.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Collaborated with others to discuss new opportunities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Education
GED -
Journey House
Milwaukee, WI11-1982
Health Information Management
Southern New Hampshire University
Hooksett, NHNo Degree - Medical Coding And Billing
Milwaukee Career College
Milwaukee, WISkills
- Information Sourcing
- Operational Requirements
- Client Inquiries
- Diagnostic Codes
- Staff Management
- Operations Management
- Training and Mentoring
Certification
- CPC - Certified Professional Coder
- CCA - Certified Coding Associate
- CFPC - Certified Family Practice Coder
References
References available upon request.
Timeline
Manager, Coding
Advocate Health Care
01.2023 - Current
Supervisor- Medical Coding
Advocate Aurora Health
10.2019 - 01.2023
Coding Lead
Advocate Aurora Health
05.2015 - 10.2019
Certified Medical Coder
Advocate Aurora Health
12.2010 - 05.2015
GED -
Journey House
Health Information Management
Southern New Hampshire University
No Degree - Medical Coding And Billing
Milwaukee Career College