Crystal Black
Saint Petersburg,Fl
Summary
Dedicated professional with a proven track record, excelling in patient care and HIPAA compliance. Leveraged Microsoft Office expertise and compassionate customer service to enhance patient experiences. Demonstrated exceptional analytical skills as a Fraud Analyst, significantly increasing fraud detection accuracy. Works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and clinical procedures. Offers successful career history comprising more than 18 years.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Midwest Eye Center
04.2022 - 04.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Took and maintained all calls for doctors and staff
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients in EMR
General Manager
Papa Johns
11.2018 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Fraud Analyst
U.S. Bank
03.2019 - 05.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Worked with third-party vendors to access and analyze data and systems.
Housekeeper
Forest Hills Care Center
06.2016 - 06.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked resident rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
STNA
Eastgatesprings Health And Rehabilitation
04.2009 - 04.2012
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Home Daycare Provider
Home Daycare Center
06.2006 - 07.2008
- Met with parents about daily activities, positive developments, and issues.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Cultivated a sense of community within the daycare through collaborative projects involving both children and families involved in our program.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
Education
Certified Clinical Medical Assistant - Medical Assisting
St. Petersburg College
St. Petersburg, FL07.2024
Bachelor of Arts - Digital Forensics
DeVry University
Downers Grove, IL05.2022
High School Diploma -
Penn Foster High School
Scranton, PA05.2018
Skills
- Front Desk Operations
- Medical Terminology
- Patient Scheduling
- Microsoft Office
- HIPAA Compliance
- EMR / EHR
- Vital Sign Monitoring
- Direct Patient Care
- Phlebotomy
- CPR
- Immunization Administration
- Laboratory Specimen Collection and Testing
- EKG
Certification
Medical assisting
- Medical Assistant Training - March 2024-July 2024
- STNA License - 2012
Timeline
Medical Receptionist
Midwest Eye Center
04.2022 - 04.2023
Fraud Analyst
U.S. Bank
03.2019 - 05.2021
General Manager
Papa Johns
11.2018 - 04.2022
Housekeeper
Forest Hills Care Center
06.2016 - 06.2017
STNA
Eastgatesprings Health And Rehabilitation
04.2009 - 04.2012
Home Daycare Provider
Home Daycare Center
06.2006 - 07.2008
Certified Clinical Medical Assistant - Medical Assisting
St. Petersburg College
Bachelor of Arts - Digital Forensics
DeVry University
High School Diploma -
Penn Foster High School
Medical assisting
- Medical Assistant Training - March 2024-July 2024
- STNA License - 2012
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