Crystal Bloedel
Salem,OR
Summary
Insightful Key Account Manager offering 19 years of hands-on experience maintaining cordial relationships with company's key accounts by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
21
21
years of professional experience
Work History
Key Account Manager
Fisher & Paykel Appliances
Salem, OR
04.2012 - Current
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained a deep understanding of dealers needs with products and services in order to effectively promote them.
- Greeted and assisted key dealers to foster positive experiences.
- Communicated with retailers to provide information on promotions and sales.
- Established strong relationships with key dealers through regular communication and follow-up activities.
- Conducted meetings with key dealers to discuss their objectives, challenges, and strategies.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Provided training sessions for sales persons on key products options.
- Maintained positive working relationships with retailers and representatives.
- Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
- Monitored competitive activities within assigned accounts and communicated findings to management.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
Sales Associate
Kelly's Home Center
Salem, OR
01.2003 - 03.2012
- Developed trusting relationships with customers by making personal connections.
- Attended weekly team meetings to review performance goals and objectives.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Some College (No Degree) - General Studies
Chemeketa Community College
Salem, ORSkills
- Account Retention
- Key Account Management
- Sales Quota Achievement
- Account Development
Timeline
Key Account Manager
Fisher & Paykel Appliances
04.2012 - Current
Sales Associate
Kelly's Home Center
01.2003 - 03.2012
Some College (No Degree) - General Studies
Chemeketa Community College
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