Crystal Boehm
Byron
Summary
Proven Contracts Specialist with a track record at Airgas, an Air Liquide Co., excelling in contract administration. Enhanced team efficiency through comprehensive training and adept at cross-departmental collaboration. Demonstrated ability to improve customer satisfaction and inventory accuracy, showcasing strong verbal communication and project support skills.
Overview
11
11
years of professional experience
Work History
Contracts Specialist
Airgas, an Air Liquide
03.2017 - Current
- Implement on boarding training programs for new team members to enhance their understanding of contract management best practices.
- Manage electronic review portals of contracts, maintaining organized records for easy access and reference for employees if requested.
- Review of contracts prior to entry into workflow systems for implementation. Open communication channels if any changes are required.
- Track end dates for bulk accounts to ensure proper actions taken within departments.
- Main contact for all multi- state regional contracts for questions, pricing actions, price increase letters
- Work across multiple departments to ensure accurate pricing and terms implemented.
E-business Specialist
Airgas
02.2016 - 03.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted sales teams to integrate current and new customers to drive sales onto the .com platforms.
Hardgoods Inventory Specialist
Airgas
10.2013 - 02.2016
- Enhanced inventory accuracy by conducting daily cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts once a year on certain locations not within yearly parameters.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels, aged inventory, and movement trends, providing valuable information for decision-making purposes.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
Education
Bachelor of Science - Business Operations & Project Management
Southern New Hampshire University
Hooksett, NH06-2018
Skills
- Procurement processes
- Project Support
- Contract analysis
- Negotiation techniques
- Document review
- Data privacy
- Pricing strategies
- Contract administration
Timeline
Contracts Specialist
Airgas, an Air Liquide
03.2017 - Current
E-business Specialist
Airgas
02.2016 - 03.2017
Hardgoods Inventory Specialist
Airgas
10.2013 - 02.2016
Bachelor of Science - Business Operations & Project Management
Southern New Hampshire University
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