Crystal Bohon
Compton,CA
Summary
Focused and versatile professional with undeniable talents in customer service and adaptability. Multi-tasker dedicated to making delicious specialty coffee and tea beverages. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Barista
Two Guns Espresso
06.2023 - 03.2024
- Utilized strong communication skills to foster collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Bakery Barista
Sweet Wheat
08.2020 - 05.2023
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Wide Eyes Open Palms
04.2017 - 06.2020
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Skills
- Espresso Machine Operation
- Inventory Management
- POS Systems
- Staff Scheduling
- Work Planning and Prioritization
- Safe Food Handling
- Staff Training and Development
- Latte Artistry
- Adaptability to Change
- Time Management
- Reliability
Certification
- The Science of Leadership by Gregory Caremans via Udemy
- Assertive Communication Skills Masterclass by Kara Ronin via Udemy
References
- Zoila Ortega: Two Guns Espresso Manager (310) 947-4593
- Joshua Esqueda: Sweet Wheat Manager (562) 500-1493
Languages
Spanish
Native or Bilingual
Timeline
Lead Barista
Two Guns Espresso
06.2023 - 03.2024
Bakery Barista
Sweet Wheat
08.2020 - 05.2023
Barista
Wide Eyes Open Palms
04.2017 - 06.2020
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