Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

CRYSTAL BOL

Orting,United States

Summary

Dedicated Customer Service Supervisor at Timberland Bank, recognized for exceptional team collaboration and a strong focus on customer satisfaction. Demonstrates expertise in problem-solving and empathetic communication, effectively addressing inquiries and resolving issues. Committed to fostering operational excellence by cultivating a positive work environment through encouragement and recognition.

Overview

21
21
years of professional experience

Work History

Customer Service Supervisor

Timberland Bank
Auburn, WA
06.2024 - Current
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of transactions.
  • Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
  • Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
  • Implemented new policies and procedures when needed.
  • Coordinated with other bank departments to streamline customer transactions and improve service delivery.
  • Resolved customer complaints promptly and efficiently.
  • Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
  • Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
  • Contributed to the bank's security by ensuring strict adherence to all confidentiality and security policies.
  • Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
  • Promoted a culture of teamwork and continuous improvement among teller staff.
  • Ensured superior customer satisfaction during direct interactions and telephonic communications.

Customer Service Representative

Timberland Bank
Puyallup, WA
04.2023 - 06.2024
  • Ensured seamless customer service through efficient handling of account transactions
  • Exhibited strong problem-solving skills in addressing customer inquiries and directing them to relevant bank services
  • Maintained accurate records of transactions, demonstrating attention to detail and organizational skills
  • Answering phones to assist customers with their banking needs while maintaining a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
  • Oversaw account operations, including opening and closing of personal and business accounts
  • Reviewing necessary documents and taking the appropriate action when determining new accounts for potential customers
  • Assist customers with help navigating our website and banking app both over the phone and in person
  • Use Outlook and Word to prepare and send professional email correspondences, letters, notifications, responses to inquires, and request for information/ documentation from current and potential customers, office staff and other businesses
  • Working with seasoned employees who have an established way of completing tasks find a more efficient way while still following office procedures
  • Using Excel to enter, track and monitor customer information for our branch
  • Identify and cater to the needs of current and future customers for improved service delivery
  • Educate customers on Federal laws and banking regulations as required
  • Use Microsoft Excel to input customer data, aiding in their banking needs
  • Analyze transaction patterns to identify and mitigate potential fraud risks

Homemaker

Self Employed
05.2010 - 04.2023
  • Managed family budget effectively, ensuring financial stability
  • Prepared and served daily meals, catering to individual dietary needs
  • Monitored and reported health conditions of family members, coordinating with medical professionals
  • Maintained a clean and welcoming home environment, ready for frequent guests
  • Implemented a system to streamline family schedules, maximizing time for outings and events
  • Developed a family emergency plan, ensuring safety and preparedness for all members

Shift Manager

McDonald's
Orting, United States
09.2003 - 05.2010
  • As the final stage of my training to become an Assistant Manager I was solely responsible for the operation of the restaurant through the dinner and late-night rush
  • Placed crew and delegated tasks based on crew members strengths to meet goals with maximum safety and efficiency
  • Supervising and training employees
  • Balancing tills and counting deposits
  • Managed inventory with precision, ensuring no supply shortages or excesses

Education

High School Diploma -

Puyallup High School
Puyallup, WA
06.2006

Skills

  • Customer service
  • Effective Team Collaboration
  • Empathetic Communication
  • Time management
  • Consistent Reliability
  • Adaptability to New Skills
  • Clerical skills

References

  • Kimberly Martinez, Timberland Bank co-worker, 253-320-6681
  • Monica Zahler, Former McDonald's Supervisor, 206-816-4478
  • Peni Petett, Personal Reference 206-406-6875
  • Loreen Orozco, Former Timberland Bank Supervisor, 253-241-1850

Accomplishments

  • Teller of the month
  • 100% mystery shop award

Timeline

Customer Service Supervisor

Timberland Bank
06.2024 - Current

Customer Service Representative

Timberland Bank
04.2023 - 06.2024

Homemaker

Self Employed
05.2010 - 04.2023

Shift Manager

McDonald's
09.2003 - 05.2010

High School Diploma -

Puyallup High School

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