Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Crystal Bolden

Cypress,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.



Employee of the Year 2019 at Adidas

Partner of the Month July 2023 at H-E-B

Overview

7
7
years of professional experience

Work History

Assistant Service Manager

HEB Grocery Store
12.2022 - Current
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Managed a team of partners to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Manager

Marcus Mobile Grocery
12.2019 - 10.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Retail Associate

Adidas Store
06.2017 - 12.2019
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.

Education

Cypress Ranch High School
Cypress, TX
05.2019

Skills

  • Bilingual English & Spanish
  • Customer Service
  • Work Planning
  • Rapport Building
  • Staff Management
  • Goal-Oriented

Timeline

Assistant Service Manager

HEB Grocery Store
12.2022 - Current

Assistant Manager

Marcus Mobile Grocery
12.2019 - 10.2022

Retail Associate

Adidas Store
06.2017 - 12.2019

Cypress Ranch High School

Similar Profiles

CREATE PROFILE
Crystal Bolden