Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
StoreManager
Crystal Bookhart

Crystal Bookhart

Santee,SC

Summary

Dynamic Store Manager with a proven track record at Cititrends, excelling in customer service and team leadership. Enhanced sales through innovative marketing strategies and effective inventory management, achieving significant improvements in customer satisfaction. Skilled in problem-solving and fostering a positive work environment, driving employee retention and operational excellence.

Overview

13
13
years of professional experience

Work History

Store Manager

Cititrends
07.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Assistant Manager

Cititrends
11.2014 - 02.2016
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Store Manager

Family Dollar
03.2013 - 02.2014
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Enhanced sales efficiency by ensuring consistent product availability.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Assistant Manager

Family Dollar
10.2012 - 03.2013

Cashier

Family Dollar
02.2012 - 03.2013

Education

Associate Of Applied Business - Cosmetology

Denmark Technical College
Denmark, SC
06.1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching

Accomplishments

I was picked top store Manager of the year in my district twice

Timeline

Store Manager

Cititrends
07.2022 - Current

Assistant Manager

Cititrends
11.2014 - 02.2016

Store Manager

Family Dollar
03.2013 - 02.2014

Assistant Manager

Family Dollar
10.2012 - 03.2013

Cashier

Family Dollar
02.2012 - 03.2013

Associate Of Applied Business - Cosmetology

Denmark Technical College

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