Summary
Overview
Work History
Education
Skills
Certification
Timeline
Crystal Bough

Crystal Bough

Health Care
Cottage Grove,WI

Summary

Ambitious and confident Assistant Resident Director with over 20 years of healthcare experience. Enthusiastic and self-reliant mature and committed to ensuring the safety and well-being of all residents. Computer literate, Proficient in Word, Excel and PowerPoint. CBRF trained and certified, outstanding knowledge in first aid, CPR and Medication administration. Monitors healthcare conditions and working with healthcare providers to optimize care. I have a successful background delivering heartfelt care to residence, being compassionate and service oriented. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at various stages of life, Hardworking employee with customer service multitasking and time management abilities and devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled at working under pressure and adapting to new situations and challenges. Excellent clinical skills with an in-depth understanding of compliance requirements and industry standards. Excellent verbal and written communication multitasking and conflict resolution skills. Capable of establishing schedules, assigning work and overseeing staff performance and state compliance records.

Overview

20
20
years of professional experience
13
13
Certification

Work History

Assistant Resident Director

Shepherd Premier Senior Living
02.2024 - Current
  • Enhanced resident satisfaction by addressing concerns and resolving conflicts promptly and professionally.
  • Implemented engaging programs for residents, fostering a positive community atmosphere.
  • Coordinated move-in and move-out processes to ensure smooth transitions for all residents.
  • Collaborated with Resident Director in creating and implementing effective staff training sessions.
  • Maintained a safe living environment by enforcing policies and procedures consistently among residents.
  • Promoted inclusivity within the community through culturally diverse programming and initiatives.
  • Developed strong relationships with residents, providing guidance, support, and resources as needed.
  • Regularly communicated with facilities staff to address maintenance issues in a timely manner.
  • Conducted room inspections to ensure compliance with safety regulations and housing policies.
  • Assisted Resident Director in evaluating staff performance through regular reviews and feedback sessions.
  • Served as an on-call resource for emergency situations, responding effectively to various incidents when necessary.
  • Assisted Resident Director in maintaining accurate records related to patient assessments, auditing medication, medication destruction, customize care plans, operational records, resident move-in's.
  • Applied reason, logic and advanced problem solving skills to resolve complex and sensitive issues.
  • Supported personal needs of residents dealing with diverse conditions.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Solved grievances and complaints by collaborating with residents.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Provided crisis management and intervention during emergency situations.
  • Responded to employee inquiries and concerns, offering support and guidance.
  • Implemented and monitored residential policies and procedures.
  • Monitored employee behavior and responded to disciplinary issues in accordance with established policies.
  • Enforced policies and safety standards through building and room rounds.
  • Provided swift and knowledgeable emergency support in line with company protocols.

Lead Resident Assistant

Kindred Hearts Senior Living
11.2019 - 02.2024
  • Enhanced resident satisfaction by addressing concerns promptly and professionally.
  • Streamlined communication between residents and staff for improved overall community experience.
  • Collaborated with fellow Lead Resident Assistants to develop best practices and improve overall operations.
  • Conducted regular inspections to ensure safety, cleanliness, and adherence to community standards.
  • Addressed maintenance issues immediately, minimizing disruption to residents'' daily lives.
  • Implemented innovative event programming that increased resident engagement and sense of belonging.
  • Developed strong relationships with residents through open communication channels and approachability.
  • Managed conflict resolution among residents effectively, maintaining a positive living environment for all parties involved.
  • Coordinated move-in/move-out processes efficiently, ensuring a smooth transition for new and departing residents.
  • Organized monthly meetings with Resident Assistant teams to discuss updates, address concerns, and share best practices.
  • Trained staff members on emergency procedures, enhancing preparedness in case of critical situations or natural disasters.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Supervised daily activities and provided assistance to staff.
  • Assisted residents in preparing for activity and social programs.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Provided crisis intervention and support services to employees to minimize intensity of emotional, mental and behavioral reactions to crisis.
  • Enforced policies and safety standards through building and room rounds.
  • Responded to employee inquiries and concerns, offering support and guidance.
  • Supervised employees and provided feedback on performance.

Education

Accounting

Madison Area Technical College, Madison, WI

General Studies

Lafollette High School, Madison, WI
06.1998

Skills

  • Training facilitation
  • Policy Enforcement
  • Resident Engagement
  • Collaborative Partnerships
  • Behavior monitoring
  • Daily living assistance
  • Resident monitoring
  • Staff Training
  • Team Supervision
  • Case Planning
  • Care Plan Management
  • Professionalism
  • Self Motivation
  • Task Prioritization
  • Incident Reporting
  • Reliability
  • Resourcefulness
  • Relationship Building
  • Adaptability
  • Dietary Requirements
  • Facility Inspection
  • HIPAA Compliance
  • Wound Care
  • Effective Communication
  • Multitasking
  • Continuous Improvement
  • Case File Management
  • Analytical Thinking
  • Resident Supervision
  • Time Management
  • Problem-Solving
  • Microsoft Office
  • Emergency Response
  • Active Listening
  • Organizational Skills
  • Dementia Care
  • Attention to Detail
  • Safety Standards and Compliance
  • Goal Setting
  • Multitasking Abilities
  • Equipment Setup
  • Problem-solving aptitude
  • Progress Documentation

Certification

Standard precaution

Fire safety

Medication administration

First aid and choking

Challenging behaviors

Abuse neglect and misappropriation

Disaster planning

Individual service plan development

Resident rates

Task specific dietary

Task specific assessment of residence

Infection control

Recognizing your responding to resident changing condition

Timeline

Assistant Resident Director - Shepherd Premier Senior Living
02.2024 - Current
Lead Resident Assistant - Kindred Hearts Senior Living
11.2019 - 02.2024
Madison Area Technical College - , Accounting
Lafollette High School - , General Studies

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