Summary
Overview
Work History
Education
Skills
Timeline
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Chrishatta Marie Boykin

Jackson,MS

Summary

To obtain a career opportunity within a growth oriented company, where I may utilize my skills efficiently. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

SC Stay Plus ERAP
10.2022 - Current


  • Informed tenants and landlords of payments processing and payments sent
  • Informed clients of documents missing or additional documents needed to process application
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Valor Global
06.2020 - 10.2022


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Pharmeceutical/Medical Courier

LD Logistics
01.2019 - 01.2020
  • Facilitated timely distribution of medical suplies and equipment to respective laboratory sites
  • transport medication and medical devices to clinics, hospitals, and medical laboratories and households
  • practice safe handling and operated with guidelines while delivering medical equipment
  • Managed an average of 23 routes per day to residential and business
  • Ensured prompt and accurate delivery and customer demand and requirements of the assigned route

Quality Inspector

Topre
09.2018 - 05.2019
  • Monitor the quality of incoming and outgoing products or material
  • Reject all products and material that fail to meet quality expectations
  • Document outcomes by completing detailed reports and performance records

Customer Care Representative

Conduent
04.2017 - 07.2018


  • Delivered prompt service to prioritize customer needs.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Educated customers about billing, payment processing and support policies and procedures.

Assistant Manager

Crysstyles Hair Palace
04.2016 - 12.2017
  • Oversee scheduling duties to make sure that both attendant and clients time is optimized
  • Maintain liaison with vendors and suppliers to ensure on-time delivery of salon supplies and equipment
  • Keep track of salon expenses such as utility bills and suppliers’ payments and ensure that they are paid on time

Receptionist

Hind County Human Resource Agent
05.2017 - 11.2017
  • Welcome visitors by greeting them; in person or over the phone
  • Direct visitors by maintaining employee and department directories
  • Monitoring logbook; issuing visitor badges

Sales Associate/ Cashier

Office Depot
07.2013 - 02.2015


  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed cash register after end of shift to balance and record accurate transactions.

Quality Part Inspector/ Production Assemble

Mtek
04.2014 - 04.2016
  • Responsible for properly inspecting automotive parts
  • Checked parts to ensure the color was accurate
  • Maintained inventory and counted parts as needed

Sales Associate/ Photo Technician/ Cashier

Walmart
05.2010 - 04.2013


  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Holmes Community College
Ridgeland, MS

Professional Truck Driver

Delta Technical College
Ridgeland, MS
10.2023

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Christian Missionary & Industrial
04.2008

Skills

  • Jackson, MS
  • Job Related Skills:
  • Knowledge of Microsoft Word, Windows 11, Google Chrome and Internet Explorer
  • Type 40 WPM, Able to utilize fax and multi-line phone
  • Effectively use alpha-numerical filing systems
  • Versatile, Ambitious, Energetic, Optimistic and Reliable
  • CRM Software
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Problem-Solving Ability
  • Prioritization
  • Microsoft Excel
  • Calm and Professional Under Pressure
  • Valid Class A Commercial Driver's License

Timeline

Customer Service Representative

SC Stay Plus ERAP
10.2022 - Current

Customer Service Representative

Valor Global
06.2020 - 10.2022

Pharmeceutical/Medical Courier

LD Logistics
01.2019 - 01.2020

Quality Inspector

Topre
09.2018 - 05.2019

Receptionist

Hind County Human Resource Agent
05.2017 - 11.2017

Customer Care Representative

Conduent
04.2017 - 07.2018

Assistant Manager

Crysstyles Hair Palace
04.2016 - 12.2017

Quality Part Inspector/ Production Assemble

Mtek
04.2014 - 04.2016

Sales Associate/ Cashier

Office Depot
07.2013 - 02.2015

Sales Associate/ Photo Technician/ Cashier

Walmart
05.2010 - 04.2013

Holmes Community College

Professional Truck Driver

Delta Technical College

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Christian Missionary & Industrial

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Chrishatta Marie Boykin