Crystal Bragg
Summary
Seasoned Emergency Communications Operator with a proven track record at Gregg County Sheriff's Office, enhancing emergency response efficiency through expert use of computer-aided dispatch systems and comprehensive local geography knowledge. Skilled in NCIC/TCIC databases and exceptional at prioritizing situations. I bring a blend of technical proficiency and calm under pressure to every call handled.
Overview
16
16
years of professional experience
Work History
Emergency Communications Operator
Gregg County Sheriff's Office
01.2009 - Current
- Boosted efficiency of emergency services by accurately documenting call information using computer-aided dispatch systems.
- Maintained up-to-date knowledge of local geography, enabling prompt response to emergencies occurring across diverse locations.
- Maintained strict confidentiality of sensitive information, upholding ethical standards and legal regulations throughout all aspects of employment.
- Assisted law enforcement officers in apprehending suspects by relaying pertinent information from callers in realtime.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Preserved order in high-pressure environments by quickly assessing situations and applying appropriate protocols for resolution.
Emergency Communications Operator
Overton Police Department
06.2008 - 01.2009
- Contributed to overall public safety by accurately determining the priority of incidents and allocating resources accordingly.
- Boosted efficiency of emergency services by accurately documenting call information using computer-aided dispatch systems.
- Maintained up-to-date knowledge of local geography, enabling prompt response to emergencies occurring across diverse locations.
- Supportive presence for distraught callers, incorporating active listening techniques to gather vital information despite emotional barriers.
- Maintained strict confidentiality of sensitive information, upholding ethical standards and legal regulations throughout all aspects of employment.
- Enhanced emergency response times by efficiently handling incoming calls and dispatching appropriate units.
- Assisted law enforcement officers in apprehending suspects by relaying pertinent information from callers in realtime.
Education
Agribusiness
Northeast Texas Community College
Mount Pleasant, TXAgribusiness
Kilgore College
Kilgore, TXHigh School Diploma -
Sabine ISD
Gladewater, TX05.2004
Skills
- NCIC / TCIC Database
- Telecommunications Operator License
- Master Telecommunicator Certificate
- Law enforcement procedures
- Emergency Management
- Prioritizing Situations
- Dependable and Responsible
- Computer-aided dispatching
- Cross-Departmental Teamwork
- Communications Training Officer
- Computer Skills w/ Multiple Programs
- Information documentation
Timeline
Emergency Communications Operator
Gregg County Sheriff's Office
01.2009 - Current
Emergency Communications Operator
Overton Police Department
06.2008 - 01.2009
Agribusiness
Northeast Texas Community College
Agribusiness
Kilgore College
High School Diploma -
Sabine ISD
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