Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Brandon

South Fulton,TN

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

7
7
years of professional experience

Work History

Shift Manager

Pizza Hut
Fulton, KY
09.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Implemented cost-control measures to maintain budgetary guidelines.

Assistant Store Manager

Dollar General Store
South Fulton, TN
11.2022 - 08.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Firefighter/EMR Technician

City of South Fulton
South Fulton, TN
03.2018 - 12.2020
  • Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
  • Maintained firefighting equipment, including hoses and ladders, on a daily basis.
  • Conducted regular safety inspections of buildings to identify any potential hazards.
  • Performed search and rescue operations in hazardous environments.
  • Provided educational presentations regarding fire prevention techniques to local schools and businesses.
  • Investigated the causes of fires to determine origin and cause.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Monitored weather conditions for potential threats such as wildland fires or flash flooding.
  • Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
  • Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
  • Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
  • Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
  • Prepared detailed reports concerning all activities at emergency scenes.
  • Coordinated with other first responders during multi-agency responses.
  • Communicated effectively with crew members while performing tasks under stressful conditions.
  • Inspected vehicles for proper operation prior to use on emergency calls.
  • Responded promptly to medical emergencies such as heart attacks or stroke victims.
  • Assisted in cleaning up hazardous materials following an incident scene.
  • Provided support services during natural disasters such as floods or hurricanes.
  • Facilitated public education programs about fire safety awareness.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
  • Responded to fire and safety-related emergency calls in local area.
  • Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Educated public on ways to prevent fires and fire damage.
  • Rescued fire victims and administered emergency medical aid.
  • Provided technical support and troubleshooting for EMR systems.
  • Maintained accurate records of EMR system maintenance and upgrades.
  • Installed, configured, tested, and maintained hardware components related to the EMR systems.
  • Created user accounts in the EMR system according to established procedures.
  • Assisted users with basic navigation of the EMR system as needed.
  • Performed regular backups of data stored in the EMR systems.
  • Monitored performance of the EMR systems to ensure optimal operation.
  • Updated software applications within the EMR system as needed.
  • Conducted training sessions for staff on proper use of the EMR system.
  • Resolved issues related to patient information accuracy in the database.
  • Troubleshot network connectivity issues between computers and servers hosting the EMR system.
  • Developed reports from patient data stored in the database using reporting tools provided by vendor.
  • Analyzed user feedback regarding features or functions not working correctly within the EMR system.
  • Ensured compliance with HIPAA regulations when dealing with patient information stored in electronic databases.
  • Implemented changes necessary for successful transition from paper-based medical records to an electronic medical record environment.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Received and distributed mail, letters and packages.
  • Answered phones and routed voicemails to respective employees.
  • Coordinated support to facilitate general office operations.
  • Maintained front desk to provide positive first impression.
  • Greeted guests and vendors to assist in navigating space.
  • Assisted with set up for social events and food deliveries.
  • Reviewed and approved vendor invoices.
  • Performed accounting or financial analysis.
  • Participated in credit and collections activities.

Education

Bachelor of Science - Business Management

University of Phoenix
Tempe, AZ
05-2010

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
12-2005

High School Diploma -

South Fulton Middle And High School
South Fulton, TN
05-1997

Skills

  • Supply Ordering
  • Quality Assurance
  • Equipment Troubleshooting
  • Safety Compliance
  • Schedule oversight
  • Staff Development
  • Inventory Control
  • Employee Training
  • Scheduling expertise
  • Payment Processing
  • Handling Customer Complaints
  • Flexible Schedule
  • Mentoring and Coaching
  • Staff Motivation
  • Sales Strategies
  • Shift checklists
  • Operations Management
  • Decision-Making
  • Cash Handling
  • Hiring and Recruiting
  • Opening and closing procedures
  • Policy administration
  • Inventory controls
  • Staff Training and Onboarding
  • Relationship Building
  • Training and mentoring
  • Schedule Management
  • Energetic and Enthusiastic

Timeline

Shift Manager

Pizza Hut
09.2023 - Current

Assistant Store Manager

Dollar General Store
11.2022 - 08.2023

Firefighter/EMR Technician

City of South Fulton
03.2018 - 12.2020

Bachelor of Science - Business Management

University of Phoenix

Associate of Arts - Business Administration And Management

University of Phoenix

High School Diploma -

South Fulton Middle And High School

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Crystal Brandon